RC-Monster Forums - Castle moving sale

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My package shipped today. (Europe):yes:

"Patrick,

This problem is being addressed and taken care of. Thanks

Dena"

Anyone who received the 1717 AIR instead of the 1717 CAR should have just received an e-mail with details on how to take care of the problem. There was an issue with the part number used on the website, it has since been corrected. Any orders that have not already been invoiced will be adjusted properly. If you have received an e-mail confirmation with an invoice number but did not just receive and e-mail from me, please shoot me a PM and we'll get it sorted out. Sorry for the confusion and inconvenience.

Thomas Porfert
Castle Tech Support

Thomas, just wanted to say thanks for handling this extraordinary sale! Give yourself and the whole crew at CC a pat on the back from us at RC-M!!

Thomas,

Good support, great sale :party:

I just received an invoice but it stated the car version instead of the heli version I ordered. I send Dena an email for it, will also send you, Thomas, a pb now :)

++ on CS of CC ;)

"If you are outside of the US, we can provide you with a UPS account number and ship the motor back on our dime."

Good to hear... The nearest UPS here is about 40 miles away :no: Any other options available? I don't need those dammit Heli things...

I've been emailing and speaking on the phone with Thomas , and it seems that if you order the car motor you get the air motor or viseversa.:oops:He got my orders all corrected so i'm sure they are already correcting all other orders. I wouldnt want to even imagine how much chaos is going on in their facility with this awsome motor sale. :gasp::lol:

Quote:

Originally Posted by Byte (Post 382025)

Quote:

Originally Posted by Nard Cox (Post 382023)

I just received an invoice but it stated the car version instead of the heli version I ordered. I send Dena an email for it, will also send you, Thomas, a pb now :)

++ on CS of CC ;)

Nard: PM sent, we caught it before it made it through shipping. Dena just adjusted the invoice and got it changed to the heli version. Glad you pm'ed me or it would have shipped as the car version. :oops:

Being a manufacturer, we are used to dealing in 100's of controllers per order, so our sales ladies are not used to 100's of small orders. The system wasn't designed to handle this kind of volume, and then add the monkey wrench into the works of the 1717 snafu and.... my head explodes. We're getting it sorted out though, we really appreciate everyone being understanding and patient. I'm so glad I took off Thursday and Friday to go to the NASCAR race, 3 days this week will be enough. :yes:

Thomas Porfert
Castle Tech Support

Quote:

Originally Posted by Thomas Porfert (Post 382034)

Have you already received a shipping confirmation? If so, please PM me your First and Last name and the e-mail address you used to place the order and I'll take a peak at the invoice and see what is going on.

Nard: PM sent, we caught it before it made it through shipping. Dena just adjusted the invoice and got it changed to the heli version. Glad you pm'ed me or it would have shipped as the car version. :oops:

Being a manufacturer, we are used to dealing in 100's of controllers per order, so our sales ladies are not used to 100's of small orders. The system wasn't designed to handle this kind of volume, and then add the monkey wrench into the works of the 1717 snafu and.... my head explodes. We're getting it sorted out though, we really appreciate everyone being understanding and patient. I'm so glad I took off Thursday and Friday to go to the NASCAR race, 3 days this week will be enough. :yes:

Thomas Porfert
Castle Tech Support

Pm sent

Got my 1520.Not sure what to do with it yet.AWESOME PRICES.Thanks CC.By the way will my 1518 I bought for full price from TH have a warranty still.

Quote:

Originally Posted by Thomas Porfert

Anyone who received the 1717 AIR instead of the 1717 CAR... There was an issue with the part number used on the website, it has since been corrected.

Ahh that would explain it. I hope it didn't get too out of control before you guys caught it. :smile:

Special thanks to Thomas for all the hassle I delivered him today, sorry bro :wink:

I too have received an incorrect motor. Order two 1518's, got one 1518 and one 1512. :(

I think it would have been easier for castle to open an ebay account and shift the motors that way... :lol: