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-   Castle Creations (https://www.rc-monster.com/forum/forumdisplay.php?f=34)
-   -   Castle moving sale (https://www.rc-monster.com/forum/showthread.php?t=28004)

Pdelcast 10.05.2010 09:00 AM
Quote:
Originally Posted by Benji (Post 382809)
Many thanks to all of you here for great support and offers .
I think you took my decision too hard.
I made an order (which is not a gift!) and decided to cancel it, thats it.
I have the right to do it as a customer, I think my reason is very good.

I'm not going to lose any $ since I don't really need those motors and I'm not going to order them from any other place.

Also, I do like Castle very much and I think they have great products, they just didn’t prepared well for this sale (no one should be surprised that its a big success).
I have to apologize for the delays -- we had a software database crash very shortly after starting the sale, and this delayed orders and order entry by almost 8 days while the customer database was reconstructed. :oh:

We are now back up and running.

Thanx!

Patrick

JoFreak 10.05.2010 09:34 AM
Hey Patrick,
does this mean I have to "remind" your system somehow?
And what do you mean? 8 days oder 8 work days?
Because I'm waiting for an invoice for 11 days now, and 2 days for an answer to my first "reminder-mail".
I'm in absolutely no hurry, just want to know what is happening with my order so I know everything is still in order and that I have an idea when my CC is going to be charged.

Pdelcast 10.05.2010 09:48 AM
Quote:
Originally Posted by JoFreak (Post 382831)
Hey Patrick,
does this mean I have to "remind" your system somehow?
And what do you mean? 8 days oder 8 work days?
Because I'm waiting for an invoice for 11 days now, and 2 days for an answer to my first "reminder-mail".
I'm in absolutely no hurry, just want to know what is happening with my order so I know everything is still in order and that I have an idea when my CC is going to be charged.
You shouldn't have to "remind" the system -- we are just taking a while to get caught up.

If you don't hear anything in the next couple days, give a call to Christy or Dena a call.

Bazzokajoe 10.05.2010 10:48 AM
cant call as i'm in the uk...

order was made on the 22nd...

order no. 2142-1274-0015

had nothing other than the Order Confirmation....

been waiting 13 days and not had a reply to my email?

Pdelcast 10.05.2010 11:16 AM
Quote:
Originally Posted by Bazzokajoe (Post 382836)
cant call as i'm in the uk...

order was made on the 23rd...

order no. 2142-1274-0015

had nothing other than the Order Confirmation....

been waiting 13 days and not had a reply to my email?
Send me a PM with your info (name, address, etc.) and I'll check on it today.

Thanx!

Patrick

V0RT3X 10.05.2010 11:57 AM
Check my PM too please. (1717 exchange)

DCastaneda 10.05.2010 12:15 PM
Hey pat, I've already called and emailed Dena few times and yet still no tracking# or anything to show for it?

order# 2142-2616-1484
Ordered on sept 24.

nitrostarter 10.05.2010 01:23 PM
Patrick: I'm sorry this became a nightmare for you guys over the last 2 weeks. I've said it before, but THANK YOU!! from all of us here for this amazing deal! I thought the Black Friday prices were good, but this takes the cake for sure! A+!!


I think people that haven't received contact or a motor yet are just worried that they paid for something they won't get or CC will run out off, they just want their share of this goodness...

tashpop 10.05.2010 01:52 PM
sweet, got my invoice!!!!

Finnster 10.05.2010 01:56 PM
Quote:
Originally Posted by nitrostarter (Post 382855)
Patrick: I'm sorry this became a nightmare for you guys over the last 2 weeks. I've said it before, but THANK YOU!! from all of us here for this amazing deal! I thought the Black Friday prices were good, but this takes the cake for sure! A+!!


I think people that haven't received contact or a motor yet are just worried that they paid for something they won't get or CC will run out off, they just want their share of this goodness...
x2.

Awesome sale. I know you guys are swamped and working hard to get everything straight and out the door.

A little patience will pay off. CC are top notch people and have gotten overwhelmed by the scale of the sale and response, as well as a couple mixups. If you can, call. They are very helpful and nice and will do their best to get the ordered straightened out. If they ever deserved another pizza party, it would be for this

Bazzokajoe 10.05.2010 02:03 PM
agreed, thanks so much guys

we know your working hard :) its just alot of money and waiting for awesome items :D

just cant wait to run it ;)

VZW 10.05.2010 02:08 PM
Anyone else not get the pinion they were supposed to? I called and was told it doesn't come with it, but when I ordered it it said it included one, and still says it includes one. I have pinions I can run in my maxx, but running on 4s, with a 1518 and a 14 tooth pinion is god awful slow.

V0RT3X 10.05.2010 02:09 PM
I got them in 1500 series, but not with the 1717 air (surprise! lol)

They aren't that great anyways.

feistyacorn 10.05.2010 02:09 PM
Quote:
Originally Posted by VZW (Post 382865)
Anyone else not get the pinion they were supposed to? I called and was told it doesn't come with it, but when I ordered it it said it included one, and still says it includes one. I have pinions I can run in my maxx, but running on 4s, with a 1518 and a 14 tooth pinion is god awful slow.
You can have whatever one came with my 1520. Send me a PM.

nitrostarter 10.05.2010 02:35 PM
Quote:
Originally Posted by VZW (Post 382865)
Anyone else not get the pinion they were supposed to? I called and was told it doesn't come with it, but when I ordered it it said it included one, and still says it includes one. I have pinions I can run in my maxx, but running on 4s, with a 1518 and a 14 tooth pinion is god awful slow.
The 18T included won't be as fast either.

I'm running the same setup on 4s, geared 22/65.

I too could send you the original 18T pinion if wanted.


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