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It means they have out of date info - You are getting it from the proverbial horse on RCM!
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Sweet. I am excited to get my MMM. My old mtronics has been acting funny and its either the MMM or build a V-twin which I am really not wanting to do.
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Patrick, you are definitely the exception and not the rule when in comes to customer service! :mdr:
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patrick do will have a huge bacht is time??
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Ohhh ok, I see...so I guess I should be expecting it early July?
Better wait for the new one I guess... Patrick is the best... |
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as most of CC work and research is done in house i assume, they have an advantage over a customer who has approached a said electronics manufacturer to build a turnkey (final product) or partial pcb (piece meal pita).
alot of work goes into board design in essence alot money is "wasted"(invested) testing the design. most companies will refrain from alpha test board runs and will leave alot to alpha theory testing only with no expense on materials. all board designs are done using a circuit board designer then the design is then either made into pcb in house or sent to a mass manufacturer for full run. if in fact cc sent the full run and then are now required to redesign the board then theres alot of money gone right there as it is. imagine running 10,000 circuit board runs only to find you have a random few that fail? do you proceed with the full 10k and cop it on the chin or do you halt it knowing you will lose the capital for board production and also lose the use of some components? you do the right thing and do a full recall in some cases depending on how critical the product is ie medical, defence end consumer. some recalls are emphatic flaws as opposed to random. in essence CC have used alot of money as well to have to "re-tool". this is a very light term. retools involve depending on type or product for industry. new pcb and design, think a team working 24/7 until its right.more time more $$$ design is sent to circuit board maker, circuit boards are made.more time more $$$ solder paste stencils redesigned and sent off for modding, these things in most cases are laser cut onto high tension aluminium and worth a fortune.the stencils allow to screen solder paste onto a circuit board so it not only holds the components in place, it allows solder to flow properly onto the board through the solder oven. think a huge oven with a pool of molten solder. more time more $$$ gerber files are modded by designer for the changes made and uploaded.more time. dek or fuji, which is the pick and place machine that shoots electronic components onto the circuit board is configured for the new feeder and part loader. sometimes very time consuming. stencils and boards come back from the manufacturers ready for loading. more time. then its battle stations as the machines run flat out. more time more $$$ then functional testing for the final end product, this finds slight abnormalities if any in the boards mainly due to vibration through the pick and place machine. low margin of error depending on the operator but is prone to happen. functional tests push currents through certain points on the board to test parts of the circuit. alot more time and $$$ then the real world test, who ever the lucky person is that brings there MT to work for the sole purpose of testing. much much more time. thats a very very brief rundown of EMS in plain english terms. the machines that produce these items for electronic industry depending on what is used is upward of 2.5 to 3 million USD!!!!!! function test machines alone are circa 300 to 500 thousand dollars. then you have to staff them. we should be so grateful :tongue: |
In that case I'm glad mine is already paid for. Look forward to getting it soon.
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So do we know yet when the new batches will be shipped out? Is it still end of June? Thanks.
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I have no problem waiting but would like to know how the motors are comming as well. Im waiting for the combo deal to come out myself.
but if its another 6 months ill just get a MM an feigao and just get on with my truck. |
i think he mentioned like 8 weeks for the combo or around august for the mmm and neu combos.
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Holy cow!... 123revo...so it's comming soon huh? Cool.
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PdC - Just a ping - everything ok with v2?
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you and me are all in the same boat but iv got it bad because even ones there all made and shipped iv got to import one from rc monster have it them shipped to england and if im lucky i wont get taxed and as fuel or gas what-ether you call it in the usa $3.78 import tax will be allot.
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Ok, it's July...time for an update from Castle...any word?
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Thanks PdC for swinging by and taking time out! Fingers are crossed - with a tail wind sounds like end of next week you might be back in business!
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Patrick, thanks for the update. Your responses on this forum are much appreciated.
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Sweet. Can't wait to get my MMM back in action, and order another.
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Patrick, i saw that tower is taking pre order for the combo at $287.99. Do you think this is a good price? Is castle planning to have the same sale like the 1st batch for this combo? Any idea when the combo will be available? Would be really great if you can shed some light..
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Great to hear this Patrick I hope you have enough to fill in the pre-orders also....:whistle:
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I wonder if Mike will take pre-orders for the MMM/Neu combo? If he is, I'm in.
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Good news and thanks for the update.
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Just got this from CC, not sure what to think about it.
The purpose of this letter is to keep you informed regarding your failed Mamba Monster Max ESC, and what we are doing to remedy the situation. The problem with the new Monster Max is that one of the components in the onboard switching regulator circuit did not meet the manufacturer’s specs. This has caused an abnormally high number to fail within the first few minutes of use; unfortunately the problem did not present itself during our initial testing. Because the failure rate is unacceptable for Castle Creations, we have had to redesign the BEC circuit on the Monster Max. This redesign is the reason for the longer than normal repair time on your Monster Max. As soon as we receive the components for the redesigned board, we will torture test the new component to be sure it is working properly. Once we confirm the part is up to our standards, we will repair/replace your Monster Max. We apologize for the down time and any inconvenience or frustration this may be causing, but we want to make sure we have a product that meets the performance and quality expectations we pride ourselves on and that you have come to expect from us. Rest assured we will get the problem resolved and return to you a fully functioning product so you can go out and "Make 'em Cry." “The Castle Crew” |
I think it is a very nice update that they have sent to everyone who sent in a MMM. They can't assume everyone scans the forums for the latest scap of information - This is an update for the masses.
I guess that we'll get an update later in the week to hear if all went well with V2 and if they might start shipping next week. Toes crossed! |
Well, CC has always been good with their support, which is a good thing for buyers like us. Good value for the money and good after sale support. Not to mention Patrick has been actively updating us :whistle
Anyway, 2nd week is coming in so we should be hearing from them soon... |
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i'm dying to get my e-revo back up and running...:sleep: i almost pulled the trigger on the mamba max to hold me over... (no,no,no):whip: |
Im dying for my MMM.... have been waiting since 5th of may...... over 2 months of waiting.... i hope they get the problems sorted soon......
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Tower have update from "On Order" to "Late Jul" if that means anything...
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Means we have to wait longer..not sure what happened on the verification boards...maybe Patrick can comment on that...
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I now own 3 mamba max's and 3 CC becs where I owned none pre-monster fiasco. Nice marketing trick :yipi:
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jsut wait guy,i know it hard wait something that give power to your truck!!:eyes:
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I just bought 2 MM after ordering MMM but I dont see it as a marketing trick...i see my MM as a failsafe to reduce downtime and to force myself to buy a truck to put those MM when MMM arrives :rofl:
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