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-   -   But when will the MMM's REALLY ship out?? (https://www.rc-monster.com/forum/showthread.php?t=14061)

TexasSP 08.07.2008 07:53 PM

Quote:

Originally Posted by mk351e (Post 199290)
Also, to those of you who think CC makes thousands of controllers and is SUCH a large company, guess again friends. They may be big in RC, and for what they do, but let's face it, RC ain't exactly "the thing to do", nor are brushless conversions of nitro RC vehicles. Anybody who thinks this is a popular hobby, and that any rc company is really big needs to get out a little more. And as for the "in this amount of time" comment; this product has been rumored about for 3 years now! THAT'S not enough time?

I find this the most interesting part of your post. You talk about how little the rc market is and how small CC is and then complain they don't perform like you want. What do you expect from small companies in such a niche market making toys for us to play with in our spare time.

It's not that you have a complaint it's the fact of so many creating threads to do nothing but rant. This type of behavior doesn't do anything for anyone.

The reason so many of us love this forum and keep coming is the fact that here we keep the ranting down to nil. There are plenty of other forums that support these type posts so why not just go there? We at rcm like to discuss our problems like gentlemen and work things out.

The truth is CC has done nothing horrible to you, there are plenty of companies out there that offer no information to the customer when these type issues come up.

As far as the people lauding MGM, do you actually own one? I have both and while the MGM is a nice controller, it is nothing compared to the MMM. Especially considering there is not a single ESC on the market that comes close to the MMM in price and/or features. Not to mention that nowhere do you see MGM offering support on a forum like CC does. I can also guarantee that MGM would take at least as long to repair and return to you as this has.

Mike_D 08.07.2008 07:59 PM

Wow! I cannot believe all the complaining and whining on this thread or the Castle section. Why are we all so patient because we know Castle makes an excellent product and will deliver. I am sorry that they have dissapointed some of your expectations for a timeline but you know what Sh*t happens and life sometimes throws you a suprise now and then and it isn't always good. At least Patrick is on here and updating us as often as he can. I don't know any other company president/owner that would do this. If you complainers are so concerned about not getting something for your money right away than please call or e-mail Castle to get your money back and shut the hell up. Sorry to be such a jerk but man this is getting old. Mike is such a nice guy and he offered us members a great deal by preordering the MMM's at almost cost and some of you guys cannot seem to be appreciative of it. Who cares if it has taken 3 months if you don't think it will be worth the wait then choose something else.

JerryF504 08.07.2008 08:12 PM

The thing about this thread that gets me is that my v2 shipped on 8-1-08 and this thread titled "But when will the MMM's REALLY ship out??" was started 5 days later. Numerous other people posted that they had received an email saying that their's had shipped on 8-2-08 so why was this thread even started unless it was just to cause trouble.

anthony213 08.07.2008 08:26 PM

mmm 411
 
i was on castle's site the other day and read the 25th of this month is when they r supposed 2 release the monster again . hopefully, my hyperst pro has been waiting 4 a while now:whistle::yipi:

nl12 08.07.2008 08:42 PM

I will be happy as long as it works as advertised, it gets here when it gets here.

wade7575 08.07.2008 09:08 PM

I'm not to happy with the shipping out stuff and date's as well,I think what's got me Mad is that Patrick said in the first post on th Batch 2 thread on this site he sai this.Starts shipping early next week.I'm so glad....
But he never did say if that ment repair's or if that ment shipping order's and to Hobby Shop's.
I'm not going to get really worked up over this but I was not to happy when I called Christy and asked her if she new when but wold not give me a straight answer so who really knows olny castle I guess.
I do think if Patrick said they were shipping early next week,and that would have made it at the start or early this week they should have started shipping and if something has happened tell us if that will still be the case rather than building hopes then when people try to get an answer they say nothing.

no mods 08.07.2008 09:30 PM

i got a shipping notice saying they shipped yesterday

JerryF504 08.07.2008 09:58 PM

Quote:

Originally Posted by wade7575 (Post 199394)
I'm not to happy with the shipping out stuff and date's as well,I think what's got me Mad is that Patrick said in the first post on th Batch 2 thread on this site he sai this.Starts shipping early next week.I'm so glad....
But he never did say if that ment repair's or if that ment shipping order's and to Hobby Shop's.
I'm not going to get really worked up over this but I was not to happy when I called Christy and asked her if she new when but wold not give me a straight answer so who really knows olny castle I guess.
I do think if Patrick said they were shipping early next week,and that would have made it at the start or early this week they should have started shipping and if something has happened tell us if that will still be the case rather than building hopes then when people try to get an answer they say nothing.

I will agree that it seems as though there isn't the best communication at Castle, internally, but it has been posted many many times that the people with defective V1s would get priority, then would be preorders, and last would be people with working V1s that wanted to upgrade to the V2. I remember when the problems first started showing up with the MMMs it seemed everyone you talked to had a different story. If that's the complaint I guess it isn't unfounded but it seems to be a little late (about 4 months).The problems with the contoller seem to be resolved and I haven't heard of a single failure of the V2. I personally have 7 packs through mine without even a hiccup. Everyday a few people post that they have gotten an email stating that their's was shipped. So, I really don't understand why people are waiting until now to start complaining. Is it just me or does it seem like some just like drama?

mk351e 08.07.2008 10:33 PM

wow, this just keeps getting dumber and dumber, and taken further out of context! Do you all work for CC?? Or perhaps I'm speaking a different languauge than everyone else here? I don't know. WOW.

I had a broken V1, so I should have 1st priority, right? OK, so with that out of the way, why would you go and post on a forum stating that your gonna start shipping controllers to people on a certain day, then when I call for something else, I'm told no way, we start NEXT week. Which is it? And what are they shipping now, one a day? Why is a timeline so difficult?? "Sometime next week" should be CC's company motto, they sure do use it enough.

And to the A hole making the high roller comment, had you read my post, you'd see that I said I was prepared to do so, but mgm is on vaca until 8/15, so I'm screwed either way. Unlike the rest of us here, I am NOT forever grateful to CC, nor do I feel that they are the gods of rc. I don't care about them on ANY level. I bought the MMM because everyone here said it was going to be the best thing since sliced bread, and the price was great too. My project originally had a budget of $400 for a controller, but I'm not a high roller, nor did I ever claim to be at any point.

This thread has now reached the lowest level possible were we have resorted to insults. It is now useless and should probably be deleted. This was not my intent.

E-Revonut 08.07.2008 10:48 PM

MK351E - I would like to point out one thing - this is a HOBBY, hobbys have ups and downs to them. I have other hobbies that keep me busy too, maybe you should find something else to do in your spare time instead of getting worked up over a toy. One of my other hobbies is guns. Last fall I wanted a certain gun, no one locally had it or anything like it, I had pay for it up front and special order it and wait till it came. When it did come it was everything I hoped for and loved it! My V1 worked for about an hour before it failed and I loved every minute of it, so much that I havn't put anything else in my e-revo cause I don't want to be disappointed with it's performance, so I found other things to do. I built a crt.5 and put my MM in it instead of putting my bec back on it and putting that in the revo. Wait, there's an option for you, pick up a MM and a bec and run your rc on 4S. Life is to short to be get ur panties in a bunch over a hobby and a toy! Chill out, relax, and find something else to do with your time instead of bashing on a company that has been nothing but helpful to this hobby of ours.

bl-is-future 08.07.2008 11:10 PM

Do you people not read. Patrick said all broken MMM have priority. So when he said they would start shipping if you were expecting a repair for your v1 you will get it. If you are waiting on a back order you will most likely get one as well. He said they have a stock specifically for replacement of the v1's and the rest is for distributors to sell. How hard is this to understand.

JerryF504 08.07.2008 11:31 PM

Quote:

Originally Posted by mk351e (Post 199408)
I had a broken V1, so I should have 1st priority, right? OK, so with that out of the way, why would you go and post on a forum stating that your gonna start shipping controllers to people on a certain day, then when I call for something else, I'm told no way, we start NEXT week. Which is it? And what are they shipping now, one a day? Why is a timeline so difficult?? "Sometime next week" should be CC's company motto, they sure do use it enough.

You DO have first priority and your ESC will be shipped before the preorders and v1 upgrades. The rest is what I was talking about when I said that there was an internal communication problem. The right hand doesn't know what the left hand is doing and vise versa. That I could see as a legitamate complaint but the fact is that Patrick said on 7-30 that they would ship next week and mine shipped on 8-1 that's 2 days later. That's actually sooner than he predicted. Maybe when you called the person you talked to was talking about the preorders shipping next week not replacements for defective ESCs.

mk351e 08.08.2008 01:08 AM

thanx jerry, someone FINALLY gets my point! And I'm glad you got yours, but, uh, where's mine? Are they shipping one a day here? According to CC, only 70 or so were broke out of 500 or so initaially shipped. I never really did buy that, but whatever, there's only one I'm concerned with.

However, I DID tell christy mine was a defective v1, and she said the ONLY MMM's that had gone out were the 6 or 7 beta's. THAT'S why I'm pissed, THAT'S why I'm scratching my head, and THAT was the reason for this rant of a thread. THAT is how it all started.

I too was soooooooooooo happy when patrick said they were to start shipping early this week. That meant that as long as they sent mine out via ups ground by tuesday, I'd have mine in time for the weekend. When tuesday rolled by with no email, I called to see when mine might go out, because I was willing to pay extra to overnight the damn thing at this point just to have it for the weekend. that's when the receptionist told me the news, and transferred me to christy, and she told me the news again.

erevonut: you are right, and I know that. however, I can't help but get my panties in a bunch; i mean, seriously, look at this fruity little hobby. seriously. but it is fun, and I am getting sick of my BL micro t. but thanks for the kind words dude. :yes:

jhautz 08.08.2008 01:13 AM

If it makes you feel any better I havent gotten a shipment notice from them on my replacement V1 yet either. Still waiting. Of course I am still up and running on the backup V1 MMM I bought so its makes the waiting easier.

wade7575 08.08.2008 02:35 AM

Quote:

Originally Posted by bl-is-future (Post 199428)
Do you people not read. Patrick said all broken MMM have priority. So when he said they would start shipping if you were expecting a repair for your v1 you will get it. If you are waiting on a back order you will most likely get one as well. He said they have a stock specifically for replacement of the v1's and the rest is for distributors to sell. How hard is this to understand.

Yes I do read and very well thank you.What I'm stating is when Patrick said he would start shipping out next week witch would be this wee what did he mean by that as far as what is being shipped out,and that being said when Patrick made that statment about them shipping early next week they had already to start shipping out some of the repaired one's.
And mk351e I agree that you should get first priority and the same with all the other people that are waiting for repair's.
I don't even know if I'm getting a Dam ESC because of a retard at Castle,I had one on back order and was getting it from them when I called in yesterday to find out what was going on as far as a timeline goes for shipping them out I was told by Christy Oh your not on the order list,when I asked why I don't know,I ordered one far enough a head I would be sure to get one now who knows and I was told because there's no way to prove I had ordered one they won't do anything other than tell me to hope there's a few spare and I get one of them or else I'll be waiting until Batch 3 is done and it's like I told Christy is'nt that great so your telling me I'll get it sometime in the middle of winter and won't be able to run seeing as he MMM is Allergic to snow.The partI hate the most is I wanted my credit card billed in advance but they won't do it and I don't mind the waiting it's being told there going out earl next week and no one from castle say's anything as far as wether there's been some unforseen problem or whatever.

Sammus 08.08.2008 02:52 AM

not quite related, but I agree with the fact that CC doesn't know whats going on. Back a couple months ago I ordered some BECs and a sidewinder direct from them (i think it was march, whenever that 20% off sale was). They said it was in stock on the website, I got an email a week later saying it was out of stock and would take a month. I wrote back cancelling the order, and got a confirmation. 4 times since then I've had someone at castle email me saying my CC was declined and my order hasn't been processed, please provide new card details. All 4 times I've told them about (and forwarded a copy of) the cancellation confirmation. For some times it just isn't clicking with them that I cancelled the order and got it elsewhere!!

I've only ever had bad experience with preorders...

That said.. if it wasn't for castle I'd probably still be smokin the ganj to relieve boredom instead of wrenching, so props to em for that ;)

ffactory666 08.08.2008 03:29 AM

Quote:

Originally Posted by Sammus (Post 199502)
That said.. if it wasn't for castle I'd probably still be smokin the ganj to relieve boredom instead of wrenching, so props to em for that ;)


:slap::happy:

ogrfre01 08.08.2008 03:41 AM

It is still my opinion that things has not gone as planned this week. I really dont think that Patric would write:
Quote:

Originally Posted by Pdelcast (Post 196456)
Starts shipping early next week. :party:

:party: :party: :party:

I'm so glad....

And then write this a few rows down:
Quote:

Originally Posted by Pdelcast (Post 196471)
All open orders will be completely filled.

We are making enough to cover EVERY order on the books, replace all the repairs, and hopefully have enough to cover any additional returns (we are keeping 100 on hand for V1 replacements.)

Patrick

And then ship just a few repaired ones this week..... He knows how many times we have been disapointed on all delays and i seriasly doubt that he would write something like that and then ship out what, maybe 20-40 pcs in one week....

It is my belief that something has´nt gone as planned over at CC this week.....

gramey 08.08.2008 03:53 AM

As far as the people lauding MGM, do you actually own one? I have both and while the MGM is a nice controller, it is nothing compared to the MMM. Especially considering there is not a single ESC on the market that comes close to the MMM in price and/or features. Not to mention that nowhere do you see MGM offering support on a forum like CC does. I can also guarantee that MGM would take at least as long to repair and return to you as this has.
Yes & no, tried one liked it ordered one & awaiting delivery pending vacation (which will still be quicker than the months this has dragged on), it's nice that you have both to compare your obviously one of the lucky ones. Others may not come close on price or features but at least people can have them in their hands, all the features in the world are of little use if you can't get it. You don't see other companies such as MGM on a forum such as this because they haven't gotten themselves in a position of needing to placate a large number of discontented customers. As far as repairs go those here that have needed it have had excellent service from MGM, possibly the benefit of being a lot closer.
I'll go with the MGM for now and as and when the MMM becomes available I'll try that in my next one.

TexasSP 08.08.2008 09:26 AM

Okay, so all you angry people, cancel your orders, buy something else and quit whining. Crap, my wife's uncle who is on a heart transplant list moans less about it than all of you do about a toy not going your way. BTW, it is true, my wife's uncle is really on a transplant list.

Then there are the ones who result to name calling and cussing which only irritates people more. None of us can help you, either cancel your order and do something else or quit whining and wait patiently.

Here are some email addy's:

thomas @ castlecreations.com Thomas Porfert-Product Specialist
patrick @ castlecreations.com Kind of obvious there
joeford @ castlecreations.com Joe Ford-Product Specialist

These are all ones I found on my own and used to find out the whole story whenever I was unsure.

Jeremy1976 08.08.2008 10:10 AM

I canceled mine over a week ago and got my money back from Impakt! I will wait until it is actually "in stock" and find out there are no more issues with them! :intello:

RC-Monster Mike 08.08.2008 11:06 AM

This thread is in danger of being closed. The intent of these forums is for support and questions primarily regarding brushless conversion and vehicles in general(Castle Creations products specifically in this area). I have allowed some venting, but when people start dropping the "F bomb" then things have obviously gone too far.

Yes, I too want Castle to get their back-orders filled so I can do the same. And yes, I agree that it is not an ideal situtation in many ways - Not ideal for RC-Monster, Castle Creations or all the patient(and less patient) folks who have been waiting for the final release of this MMM controller. I am continually answering emails and issuing refunds related to these units, and I am sure Castle is experiencing the same. No doubt Castle wants to deliver the controllers as badly as we all want them. All the venting, bickering and mud-slinging in the world isn't gonna deliver the controllers, though. And this forum is NOT the place for this type of action, so please let it rest or I will remove this thread altogether.

I would love for Patrick or someone else from Castle to make another post with a timeline update, but the fact is, maybe they are simply busy focusing on getting the controllers out the door. I do appreciate the fact that Patrick and other Castle employees have made a point to get on these boards and post info and engage in conversation regarding their products. Perhaps Castle has "over-promised" and "under-delivered" in some respects - I have done the same due to sometimes unforseen circumstances or simply an "ideal world" timeline in a world that simply isn't ideal. And I feel like a Schmuck when it happens - but (sh)it happens.

Please - keep the bickering and unproductive posts in check. The frustration is recognized and understood by all parties. Lets not continue to create this un-inviting environment on these boards. "Calling out" Castle in public surely doesn't make it inviting or comfortable for him(or any Castle employee) to come by and make another post and will not be tolerated here - Think happy thoughts. Be helpful and respectful of other members and non-members and refrain from bashing others. This is what RC-Monster is all about. :)

Thanks in advance for your compliance to these requests! :)

E-Revonut 08.08.2008 12:40 PM

I apologize if I said anything that was taken wrong to mk351e but I too thought the bashing on CC needed to stop. The only bashing we should be doing is with our mt/truggy/buggies:-) and they may or may not be running a MMM. I can't wait to get mine back and get the E-REVO going again but until then I have other vehicles and other hobbies to keep me busy.

RBMike 08.08.2008 12:58 PM

Mine shipped today.

TexasSP 08.08.2008 01:10 PM

Quote:

Originally Posted by RC-Monster Mike (Post 199590)
Perhaps Castle has "over-promised" and "under-delivered" in some respects - I have done the same due to sometimes unforseen circumstances or simply an "ideal world" timeline in a world that simply isn't ideal. And I feel like a Schmuck when it happens - but (sh)it happens.

I think we have all been in this situation. Thank you Mike for the post. Sometimes we all need to step back and imagine ourselves in the other man's shoes, and base are actions that way. I find it very rare in this world that situations are simply black and white.

I think in the end like you said, we all (CC, RC-Monster, Hobbyists) want the same thing.

hootie7159 08.08.2008 01:19 PM

MINE SHIPPED! MINE SHIPPED! MINE SHIPPED!!!!!! TODAY TODAY TODAY!!!!:yipi:

ah-see 08.08.2008 01:49 PM

Quote:

Originally Posted by TexasSP (Post 199553)
Okay, so all you angry people, cancel your orders, buy something else and quit whining. Crap, my wife's uncle who is on a heart transplant list moans less about it than all of you do about a toy not going your way. BTW, it is true, my wife's uncle is really on a transplant list.

Then there are the ones who result to name calling and cussing which only irritates people more. None of us can help you, either cancel your order and do something else or quit whining and wait patiently.

+1,000,000

DickyT 08.08.2008 03:21 PM

I received shipping notification just now :yes:

Next weekend begins torture test to see if I can kill another one :lol: and frees up an MM for some other project.

jayjay283 08.08.2008 04:36 PM

Quote:

Originally Posted by DickyT (Post 199686)
I received shipping notification just now :yes:

Next weekend begins torture test to see if I can kill another one :lol: and frees up an MM for some other project.


So monday evening will be the 1st notification of a fried V2 Monster by DickyT :gasp: You changed that grape ape lipo out didnt you !

gramey 08.08.2008 05:10 PM

Quote:

Originally Posted by DickyT (Post 199686)
I received shipping notification just now :yes:

Next weekend begins torture test to see if I can kill another one :lol: and frees up an MM for some other project.

Having read your earlier post where you thought you might have been dropped down the list it's nice to hear your replacement is on the way.:smile:

TexasSP 08.08.2008 06:29 PM

Quote:

Originally Posted by DickyT (Post 199686)
I received shipping notification just now :yes:

Next weekend begins torture test to see if I can kill another one :lol: and frees up an MM for some other project.

Dance a little jig for DickyT! http://i128.photobucket.com/albums/p...nkey_dance.gif http://i128.photobucket.com/albums/p...P/Banane09.gifhttp://i128.photobucket.com/albums/p...P/Banane57.gif

DickyT 08.08.2008 06:34 PM

Quote:

Originally Posted by jayjay283 (Post 199698)
So monday evening will be the 1st notification of a fried V2 Monster by DickyT :gasp: You changed that grape ape lipo out didnt you !

I still have it, it is a 4s now with a spare 2s for my zx-5. It has been working great with my MM in the revo. Stay's cooler than the Neu Pack which has never been over 106 on a 95 degree day.

I expect the v2 to be on cruise control, if not the mm goes back in. :lol:

George16 08.09.2008 12:21 PM

Quote:

Originally Posted by jayjay283 (Post 199698)
So monday evening will be the 1st notification of a fried V2 Monster by DickyT :gasp: You changed that grape ape lipo out didnt you !

That honor won't go to DickyT this time around. Larrydino just posted that his V2 mmm went up in smoke.


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