i am a little worried now... i only ordered 1 1520 but i have a feeling that castle wont be able to get the orders right... if they are wrong, do we have to cover postage or do we get reimbursed by castle?

I'm pretty sure they will take care of the postage for you, just contact them before sending it.

Wow this is quite a mess, Dena and Christy are going to need a vacation after this!

I have 2/3 orders now and so far they were right. I'm worried about the third since I didn't get an invoice and customs said it's 5 motors but the order was for 6. I'll find out when it comes tomorrow. My first one was wrong but they caught it in time because I saw the incorrect invoice.

Just let them know either by calling or email and they will send you a shipping label to send the wrong one back free of charges. Also today they are going through all the boxes and verifying that the description in the box matches the motor. They are pulling out guys to get this mixed up resolve as they are both affecting them as much as the end users.

Oh dear...
I just took a look at the invoice attached to the mail.
It says "MOTOR, BRUSHLESS AIR, 1717-1500KV", but I definately ordered the CAR-Version, says so in the first order confirmation as well.
The reference order# is 2142-3047-2994.
Hope your able to catch the packet before it leaves your facility.

Fixed on both. Did 214225173164 have 10 - 1520's and 10 - 1717's? We may have a problem fulfilling the 1520's if that is the case.

1520 shipped on 10/5/2010.

He has e-mailed me and I will be contacting him shortly with details on how to get it fixed.

No record of this order, please contact Dena or Christy in sales as soon as possible to get it sorted out.

Changed to a car version.

Whew! I think that was everyone. Let me know if you still have an unanswered question or unresolved problem.

Thomas Porfert
Castle Tech Support

Nice1 Thomas for sorting people probs out so quickly!!! I rate castles staff more and more!

Thx for your reactivity Thomas !

Definatelyniceonedeluxeultraplusbbq!!!

Hi Thomas can you check progress of my order please?

2143-0927-6727


many thanks

Darren

http://img708.imageshack.us/img708/9281/laat.png

:intello:



But... I received 2 * 1512 without a pinion, and these are for 2 friends of mine :no:

Shoot me an e-mail (thomas (at) castlecreations (dot) com) and I'll get a couple of pinions sent out. Sorry for the mix-up.

Shipped 1) 1518/1Y, 1) 1520/1Y, 1) Max Pro Case w/fan and 1) Monster case w/fan on 10/01/2010.

Done :)

Thomas - I sent you a PM I placed an order on the dreaded 24th but havn´t seen anything since. I´ve emailed Christy a couple of times but got no response. I can´t retrieve the order number currently but traveling overseas.

Worst case would you be able to put a 1512 and 1717 car aside for me until I can find the order number for you to follow up.

Thank you in advance

Many thanks, top service from the Castle team yet again :party:

PM sent, sorry for the delay.