| Finnster |
10.20.2009 12:13 PM |
Quote:
Originally Posted by Thomas Porfert
(Post 327633)
"Upgrades" will be considered just like a sales order. Meaning if we have 1000 pieces on order, you'll be #1,001. Based on the number of current back orders and our rate of production, it will be 2-3 months before the first "upgrade" will be shipped. So if you are in dire need of a replacement, the upgrade path is not your best option.
Please understand that this upgrade program is brand new for us. We are still setting up a system to make it easier on you guys and on us. The policies have been set, we just need a system in place to make it work.
I'll post more details as they become available, and keep you guys in the loop.
This is an important time for Castle. We have a wide range of new products hitting the market, with components we've never used before (Sensors, data logging and onboard adjustable BEC's). So we're excited and a little anxious at the same time. We're also working on improving the repair process. We are implementing a new system and new policies in regards to repairs and warranties. The end result should be a MUCH faster turnaround and the ability to track your repair as it moves through the different stages.
If you have questions or concerns, just post them here, this way everyone can see the answers. Thanks fellas and have a great weekend!
Thomas Porfert
Castle Tech Support
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I'm not in a rush. What I was looking for was not the price ( I saw that earlier) but the details of how to go about the upgrade.
IE. Where do you request an upgrade? I assume I have to mail the MM back to castle, so do you just fill out a repair request form and note that you want an upgrade to MMP? Right now you can do the online repair request, but its only repair for $50. Perhaps just adding an option to the dropdown menu that requests upgrade only for whatever you will charge ($75) so you can check out and get an RMA number there and put into the queue.
Whatever makes sense with your system. I'm just looking for the logistics.
Thank you and good luck. Its very nice to see a company so dedicated to customer service and constant improvement.
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