Got my 1520.Not sure what to do with it yet.AWESOME PRICES.Thanks CC.By the way will my 1518 I bought for full price from TH have a warranty still.

Ahh that would explain it. I hope it didn't get too out of control before you guys caught it. :smile:

Special thanks to Thomas for all the hassle I delivered him today, sorry bro :wink:

I too have received an incorrect motor. Order two 1518's, got one 1518 and one 1512. :(

I think it would have been easier for castle to open an ebay account and shift the motors that way... :lol:

But then they'd lose half their money in ebay and PP fees...

i made my order on the 23rd and still, i have not received any shipping info. i did however, get the receipt the same day.

i'm not trying to be too impatient over here, but why are some that were placed after i placed mine being shipped before mine?

once again, i am not trying to complain; i am just curious if it has to do with location or something like that.

yeah I haven't gotten any shipping info either

Did you all get invoices for your orders? I placed 3. Received invoice for only 2.

I placed my order Saturday morning, was still Friday night in the USA, got an order confirmation, but nothing since then:neutral:

Ordered 12:30 AM Friday, 9/24/10
Invoiced 11:47 AM Friday, 9/24/10
Shipped 12:46 PM Friday, 9/24/10 (Priority Mail)
Delivered 3:43 PM Monday, 9/27/10
Installed 10:58 PM Monday, 9/27/10

I don't think I could ask for more. :yipi:

I'm pretty sure that certain CASTLE employees are working overtime to correct all and any issues :wink:.
Thanks again Thomas

If you have received an e-mail confirmation with an invoice attached, with a 6 digit number, then your product has been shipped. If you have only received the e-mail confirmation when you placed the order, with a 12 digit number, then we have received the order but it has not been invoiced. Some orders that were pulled from the web server were not automatically transferred into the ordering system; so they have to be hand entered and could take a bit longer to process. If you don't receive an e-mail with the invoice by Thursday afternoon, I would recommend shooting an e-mail to sales.

Thomas Porfert
Castle Tech Support

Thomas, I hope your boss knows how great your Customer Service (I am a customer service rep as well) is... Thanks for helping everyone out, not only through this sale but logging on this site as a whole and helping any and all of us. Big: Thank You Sir.

Thanks. That explains a lot.

Got my 1518 installed in my Emaxx. Love t!! Thanks!!


Thomas: Any chance on a update of how many motors you guys have left?

i only got the 12 digit number. i guess i am one of the "lucky" ones.
if there is still no invoice or shipping info by friday, i will e-mail sales

like i said earlier, i am not trying to complain or be impatient. i was just curious about the situation. i still can't get over the fact that you guys are selling these crazy-good motors for less than feigaos. i have told a few friends about the sale and so far, all of them have bought at least 1 motor.

Got mine today, but did get the air 1717. However I did get a very nice email from Thomas earlier warning me of the mixup and the ways they had to fix it.

No worries at all and you guys are the best.

Ummm well I bought 2 1520s and one 1717 for no real reason other then I couldn't resist the price. I'm sure I will manage to find a place for them:whistle:

so when is CC going to blow out extra stock on MMM's next? ;)

Long story short, I ordered a 1520 from the Castle sale, and on second thought decided a 1518 would really be better for my application. I emailed Castle right away, but they said the order was already processed and they couldn't change.

If there is a chance anyone bought one of the 1518 and wants a 1520 instead let me know and we can trade. Thanks!

If they do...:surprised:

They would probably go faster than the motors!

I'd pick up a few, that's for sure. Actually, if CC would like to close-out Sidewinders soon I'd appreciate it. :wink:

i never did get that 6 digit invoice number or any shipping info, but i got my motors today.:yes:

I got an email from Dena stating this, "All Clearance Motors will be processed and shipped by 10/06/2010. Thanks for your Patience."

Hopefully the motors will be waiting for me once I get home from this deployment.

Its almost a week since I placed my order and I have nothing in my In-box (not even invoice).
I sent them few emails and only got fuzzy respond with no real answer of what’s going on with my order.

For some reason it seems that they don’t like to deal with international costumers.
I know that they are overloaded but a week to process my order is too much.
Really close to shoot them another email to cannel my order.
My last chance is Thomas Porfert (PM sent)

I’m buying most of my RC stuff from US stores and always get great customer service and fast respond.
This kind of (bad) approach is really new to me.

I just emailed them today and this is what I got.....I placed my order on the 24th

"All the orders for orders processed in the last 7 days will be shipped on 10/04/2010"

I'm sure someone would love to pick up the motor if you cancel. Their inventory has to run out soon.

I got an invoice for my first order, but it was for one motor Instead of two. Dena sorted it out right away and sent the second motor, they covered shipping on that one.

Now I still haven't gotten an invoice for my second or third orders which were placed the next day.

Benji we just have to be patient. Castle has great support but they do not have a system or enough staff to deal with this volume of orders. If you are really worried about it, it's best to give them a call.

i got one of the two motors that i ordered today

Ordered on the 23rd, and received motor today. I did get the 12-digit confirmation after ordering, but no shipping notice.

I will continue to wait, still not understand why some of us already got the motors while the others have no invoice (I think that this is because we are international buyers).

By the way, they are still commit to confirmation within 1-2 days.
This is from the sale website:
"Due to an incredible response to our sale, please note the following:
1.THANKS for the order!
2.We are processing as fast as we can, and will send you an order confirmation within 1-2 business days of receipt.
3.We anticipate shipping items within 1-3 days of receipt.
4.Tell your friends - these deals won't last long!! "

I live in Korea, so I'm an international buyer too. I got my order confirmations right away, just no invoice for the second or third orders.

Hey Benji, I dont think it has anything to do with where you live. I havent gotton an invoice either and I placed my order last friday and I live in Las Vegas. I think the first people that ordered got their orders in and shipped quickly, but I bet the demand built up pretty quickly once word got out.

That's exactly how it went from my point of view. I placed two orders on the 23rd and both shipped out last week. I then placed another order on the 24th and there's no update on it yet.

I'm sure they got a boat load of orders last Friday which caused a backlog.

Turbo mode activated:

http://trkcnfrm1.smi.usps.com/PTSInt...=EC670478289US


:intello:

I just received my 1520 and CM20! The 1520 will find a nice home in my gorillamaxx g3r. :party: Thanks Castle!

woooohhh, got an order in. hope their sale page is updated and they have a 1717 instock for me;-)

looks like they added some MM combos and stand/alone MMs. the prices aren't as crazy good as the motors, but they aren't bad either.

After the MMP came out there wasn't much reason to buy an MM (at least not for the same price). Now there is a little more motivation.

I wonder what Castle is telling the retailers who contact them ("Dealers holding stock affected by this sale should contact Castle directly.")