yet!!

That is indeed good news that does make me happy. Overall I have always been very happy with Castle and it's products, this only makes it better. All the electric vehicles in the house are powered by Castle products and I dont see that changing any time soon.

My mmmv3 was in for repair when this thread started. Today I just got a replacement in the post. Joe originally replied my e-mail. I had to wait a couple of weeks but that's a given from Australia. Shizzer's I was excited when I opened it.:party::intello::na::party::yipi:

You can't get better back up than that!

Hmm, glad you got yours. I also had my in for repair when this thread was started. I think I have been patient and even have tried to defend them with my friends.
But you know what..... I think my friends are right. This is terrible customer service no matter how you look at it.
I realize they got overwhelmed, but trust me, mismanagement is not my problem.
I also have a friend who is now scared to send in his sidewinder.

If he doesn't get it fixed is he going to throw it away? I agree mismanagement is not your problem, but whether the service is good or bad you still have a product that would be cheaper to fix than replace. Of course, I expect this is only a phase Castle is going through and not there standard proceedure. So I understand if your not receiving the same service other people have had, I'd be dissapionted too. To end up tossing a castle product and opt for another company, all over one incident that you have had, then what who is going to provide the service you expect?

Ok let me clarify... My friend is scared his sidewinder will end up taking as long as my MMM ESC.

I have eight other brushless systems that have had very good luck with and good customer service. Never have I had to wait this kind of time to get running again. They are not CC systems.

Point taken. Maybe your friend could ring CC and get an estimate of current turn around times.

Yea good idea.
I know most of their backlog and delays have been with their new MMM system.
I will be sure to let him know to call first.

Yeah, but... if he never sends it in, its never going to get repaired- why wait even longer when he should send it in asap, that way he will get it back asap too.... :neutral:

I'm not saying don't send it, just find out how long you might expect to wait. Then run another esc and not worry about it for * weeks. CC might appreciate it if there not getting calls every other day asking 'where's my esc'.

Wow, Iam amazed at Castle service.
Another friend of mine, (same group that gets together on Saturdays) just had his MMM fail on him. He called Castle and they told him they would send out a brand new one in a prepaid postage and just return his when the new one gets to him. And yet Iam still waiting almost 6 weeks later.
Guess they like his money more than mine, or maybe I really pissed someone off at Castle. Either way my opinion with Castle service is.. They can kiss my hairy a**.
Iam really pissed off at them. Can you tell?
I do spend alot on RC's but I will be staying away from all Castle products.
This is just my experiance with them and my opion based on my treatment.
Sorry to unload here but I really think people should know about this kind of service.

"This" kind of service has always been spectacular for me. I get my emails responded to within 24 hours (usually 2 hours, if I send it out during their business hours), and I always did the mailer thing. Was a lot easier.

For 99.9% of people, they are nothing but completely satisfied and impressed with Castle's service.

Rather than post on here about how horrible they are, maybe you should consider calling or emailing them?

Oh, trust me I have called and emailed them. I do get an answer, every time, same thing. "Please allow at least another 2 weeks".
I know others get great service, in fact it sounds like almost everyone, hehe.
Like I said this is my opinion and Brian says we are all entitled.
This thread is for your rating of Castle service. I think it is an appropiate place to let people know how their service is.
If Iam out of place, then please have a moderator delete my posts.

To me this sounds much more like a case of someone that has an axe to grind than a real story. I have been able to get in touch with everyone at castle from Joe Ford to Patrick himself and any others I have tried to contact. Forgive me but based on my own experience with these guys I have a hard time believing this. I also know Patrick checks this post regularly and has always in the past taken care of everyone on here, even ones who have bashed him and his company.

Believe this or dont. I never had an axe to grind with Castle. Until now.
What would you like me to do? Post in here a copy of my repair order? Or all the fedex docs for shipping or maybe the mail-in info that was included with my shipping. I have copies of it all.

Let me ask all of you this question?
If you were in my shoes what would you do?
I have talked/emailed with support intially, then Joe Ford, then repair support. I am for real. This situation is for real.
I welcome any advice that would help expedite this situation.

As far as horrible service, or bashing on them, I think i told you about my friends latest ESC. They will prepaid postage and get one out to him ASAP, that is pretty good. That is what you all have seen in their service.
It seems that Castle may have an axe to grind with me? Why I dont know?
I have held my tongue long enough.

Maybe this is a situation where my original got lost or ?? Whatever the case I think I have waited my turn long enough.

Edit.... P.S. I am also finding this hard to believe