by all means, fight the good fight dude. fight for this until you're purple in the face. but if you've been around the UE scene over the past, oh, at least 2-3 years, and you've tried contacting robin or sam with that very complaint, or if you've tried asking on the UE friggin forums about what the heck is going on, and get ZERO replies or answers, you'll quickly lose that steam.

combine that frustration with spending thousands and thousands and thousands - on one truck - one complete UE supermaxx masterpiece - when you don't have that much to spend on a single truck, but think it's worth it anyhow - and all of a sudden there are no replacement parts? when suddenly you have something that is not only rare, but very much sought after and worth a literal ton of money?

well, i didn't get mad anymore. i made my own point to robin in my own way. i became indifferent and sold the truck, and will put the money towards another great truck that i can actually build, enjoy, and get inexpensive replacement parts for.

got this from the UE forums:

i dunno, but maybe MM is cooking something up after all?

jordan

eric (0700) was being funny. he was referring to the harley tanks.

wow im stupid :lol: :oops:

sure wish he wasnt joking though :yes:

Feelings???
 

Wow!!!:gasp: I can see that there is a lot of frustration among us with UE. The thing is that we all feel it. We have all been effected in some way by the lack of effort shown by UE over the last two to three years:oh:. Maybe UE needs a gentle push in the right direction:whip:. Maybe they need some help that we are unaware of:angel:. I am a very proud American who has grown up to be undaunted and steadfast in my quest for a good life:mdr. 20 years in the US military teaches you that there is no victory in anything without sacrifice:neutral:, wheather it is time, money or even life. We don't know how to just give up. It is not in our blood. Some may see it as arigance, or even stupidity. To bad! The bottom line is that we don't turn tail and run from a fight that is worth fighting. It may not always turn out the way that we had hope, but at least we try to do our best:lol:.

UE did something that no one else was able to do at that time, and produced a line of Hop-ups that are by far the best on the market. You have to give them credit for that. Maybe he is burnt out on the R/C business and it is time to hang up the hat and call it a day. If he keeps getting pounded with negative comments and discontent then why should he continue to be there for us:diablo:? If we share our side on a more positive note, then maybe he will feel better about helping our community out and continue producing the products that we have come to love.

Regardless of what you may have experienced with UE, sometimes you have to take a step back and decide what is worth fighting for and what is not. That is the beauty of a free society, and even the "free will" that religion allows us to have. You can stand around and whine all day long and be disappointed if that is your wish, but if you expect anything positive to come out of your efforts then you might want to think about a different approach:wink:. Look if the R/C community steps up and tries to work things out with Robin, then maybe he will feel a little compassion and more of an obligation to work things out for us:rules:. If all we do is bitch and whine about what they are not doing, then what do you think their response is going to be:surprised:. Even if he does close up shop there are still alternatives that we as a superior creatures on this planet can do to overcome. If you want something bad enough you will find a way to get it. If not then crawl back under your rock and go to sleep. This is a choice that is up to each and every one of us. I love this sport and I am not giving up until I get what I want. How about you?

Just a piece of philosophy to think about. If you are not willing to help with a positive solution, then you are part of the problem. We come here to these forums to work out problems and help each other work out solutions to overcome set-backs. So what is your contribution to the UE situation? Come on guys think about it and lets start comming up with a resolution. What do you think? We all need to know how you feel. Life is a party so lets start living it up.

Just An Fyi
 

I just wanted to share with you guys on here what I posted on the UE site this morning:rules:. Now I am only one SuperMaxx enthusiest who loves what we do with these very expensive toys. We need these UE products and without them our trucks are just show trucks:oh:. I want to play without worry that I will ruin what I have built knowing that I cannot repair it. So if we show some solidarity and express that need to UE then just maybe UE will pay attention and cowboy up with the products that have become a staple in our sport. So if this really means anything at all to you, then take a minute out of your day and go to the UE site and post your feelings on the matter for Robin and Sam to read, so they know how we all feel:diablo:. Hopefully this will make them think about how their efforts or lack of is affecting all of us. Now I do not know what the reasons are for UE's lack of SuperMaxx product stocks are, but it is about time for all of the people who have invested their hard earned money into the success of this company and demand answers as to weather or not UE is going to support us or not:neutral:. If they are then when? If not then we can all stop hoping for a repreave and move on to a different agenda, but at leat we will know what the heck is going on. Here is the thread that I posted.

Hey Robin there is a lot of discussion going on between many of the UE SuperMaxx owners around the world on several sites including this one, and some of the guys are already running scared and selling their trucks because you refuse to share any info with us. All we want to know is weather or not your stocks will be refilled (when) so we can continue racing and bashing our trucks. If we break anything right now we are up a creek without any parts to get the trucks back no track. So is it too much to ask weather or not it is worth keeping our UE gear or not? We all love your products, but if you are not going to keep the stocks up then what is the point? Many of us have invested thousands of dollars purchasing your gear and now we are feeling abandoned. Your parts are definitely the best on the market, but we still break them and need replacement parts to keep our trucks running. So please make the effrot to either set our minds at ease or put us out of our misery with some kind of information about what is going on. We need to know something concrete so we can make a decision one way or the other. Thank you.

well looks like the UE thread you posted in got locked by robin. still wanna stand for what you believe in with that kind of support (or lack thereof)? that's a prime example of what i've been saying, and one of the reasons i got out of UE.

it's robin's sandbox, and he doesn't play well with others. imagine how he would feel if harley stopped making any and all replacement parts for that nice shiny V-Twin he has. i would be willing to bet - no, guarantee - that he'd be the biggest one throwing a fit.

Correctimundo.
 

Yes I saw his response, and that he locked the thread out just like they do in the communist countries when the conversation reflects poorly upon them. I sent him a personal email this morning furthering the discussion with him and asking him for some simple answers about supporting his previously sold products to all of us. I will post it as well as his response when he answers it. We consumers have rights to you know. If you provide a product to the public and then stop producing the repair parts for those products, there are avenues for customers to take action in order to get compensation for their losses. There are lagitimate rules that every American compnay has to follow, and repercussions for violations of these federal laws. That is what lawyers are for, and why people file class action suits.

Look I am just like the rest of you out here. A proud patriot of my nation who belives in supporting the people of our country in whatever way that I can. I would just like to see that anyone who may have purchased products from UE in the first place has access to replacement parts as they should have. He is still in business so there is no real reason for him not to continue producing the stock lines, but even more so he should stop playing games with the customers who helped him build UE by purchasing his products in the first place. That is childish, and just plain un-American. because that is where his money comes from (US). If he has lost interest in doing business with the RC community as a whole, then he should stand up like a man and share that decision with us.

You see I am not playing in his sandbox. He may be in control of what goes on within UE, but outside of that we the people are in control. I cannot believe that he is even treating his own customers in this fashion. What in the heck is wrong with this guy?

HI ROBIN.
________________________________________
Ok now I am a little confused. I did not say anything about anyone hating UE. In fact what I said and all of us is saying, was that there are a ton of people even competitors of yours who have stated that you have the best MAXX products on the market. Everyone knows this and that is why we want to buy our stuff from UE. We know it is top notch and will hold up better than anything else on the open market. You produce a high quality product that we just can not get anywhere else. It is not only finely machined, but light weight and professionally polished. That is not a slam it is a compliment to you and your staff for the great job that you do at UE.

The problem is and has been that your site has been out of stock on a lot of things for quite a while now. We are not at all interested in your politics or secrets within UE. No one outside of UE cares about that stuff. All we want to know is what to expect from UE in the near future. Why is it such a stretch just to get a straight answer about when the products will be available to us? Put yourself in our shoes. If you had purchased a brand new Harley and you had broken an axle, and knew that the manufacturer was the only place that you can get the axle. But they were out of stock for 6 months, a year or longer, How would you feel? what would you do?

Believe me the last thing that I wish to do is insult you Robin, but you have a huge R/C fan base that wants to believe in you and know that you are here to support us for the long haul. We are all aware of your newest ventures with making the Harley tank and other stuff, and that is just great for UE. No one begrudges you for that. Who cares about the haters as you call them? It is the rest of us that are suffering for the shortages of parts. We are the ones who want to buy your RC products, because we believe in what you make.

All anyone wants to know is weather or not there is light at the end of the tunnel? There are some people who have been without parts for over a year since their trucks have broken down. Are you working on correcting the SuperMaxx product line stocks, or are you focused on ventures that are more important to your companies survival? We are not interested in your personal endeavors or what new products you may be working on. We would just like to know about the SuperMaxx line and it's future with UE. Nothing more nothing less.

If I have upset you in some way Robin, I apologize Sir, but this silent treatment game is ridiculous. Your customers are not just a bunch of snot nose kids with nothing better to do. We are all paying customers who just whant to buy your products. That is simple business math. So please stop playing with us and give us something that will help us understand what the status is. Thank you for your time. God Bless America.

JERRY2KONE US-NATO BRUSSELS BELGIUM.

I got in to this later than you guys, but was following the same path. You know slowly upgrading the OE plastic. Looking for better and stonger parts. Then finding UE and thinking...Nirvana! However, I have pulled back from th edge and have decided to leave what is left of Nirvana for others. I bash hard and don't want to spend thousands on rare out of production parts.

Understand!!!
 

Yea that is the point of our quest. In one respect you are smart not to get into the UE end, but on the other hand if UE stops production the parts will become extremely valuable in two ways. One is that you would have gear that very few people are privi to, and second is that there will be a high demand for what is left out there. The whole point of this is that UE has a huge fan base that wants to spend their hard earned money on their products, but if you treat your own customers like crap what are you doing to your business. If this ends badly with the SuperMaxx RC community then why would Harley want to trust doing business with him either? They are shooting themselves in the foot in a big way with this childish game towards the people who have invested a ton of money into their company.

Lets be real here. The SuperMaxx line has made them hundreds of thousands of dollars over the last few years, and can still make a huge chunk of bling if they just get on the ball. Everything is already set up for them to just crank out replacement parts. Your reputation is what people see in the business world. A scandle can ruin even the biggest of companies.This is financial suicide for UE.

Harley will not care about RC's, bottom line. Other than that, I agree replacements should be more available. Unfortunately, it's not our decision.

Ue Issues
 

My comment WAS NOT to the affect of weahter or not Harley would care about RC, it is to the affect that they will care about how a sub company which they and their consumers purchase product from treats its own customers. No company wants to get involved where there are integrity issues with customer service/support problems.

Just think about it this way. If you were in the shoes of a company who is supplying parts for an appliance that you made, and a customer asks you questions about replacement parts for that appliance, such as when can we expect them to be in stock. What kind of response would you be inclined to give? A simple SOON, or within 6 weeks, or even we are sorry that item is discontinued would not be an unreasonable response to expect from any supplier. This is a simple matter if mutual respect between a business owner and his customers. Am I wrong about this? Am I the only one out here that gets what is happening here? Are there matters here that are just not visible on the surface of this situation? I am baffled that in America today that people are putting up with this kind of crap and think that it is exceptable behavior. Come on you are a customer specialist. Is this ok with you?

I personally agree for some of it. But you also need to understand that Robin is not a "big business" corporate type either. He is a small business owner. Comparing an appliance company like Maytag, Kenmore, or what have you to UE is like comparing apples to oranges.

And you are right, I am a "Subject Matter Expert" in my customer service department. And we give 100% satisfaction. But we are also are a multi million dollar corporation.

And dude, I never said you were wrong. And you have the right to state your opinios here, this is what it is for. I also think no one is disagreeing? I did state "replacements should be available".

I agree with all that is being said, I just wish more parts were readily available is all, and for him not to play silly games with us is all......remember the famed Razorback...the one that never had more than a few made.....

Well, for me, the bottom line is the fact none of this is going to change Robin. The man is who he is. And he makes top notch stuff. I'm sure if you sent him a message with what you want, he would make it.