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-   -   Castle moving sale (https://www.rc-monster.com/forum/showthread.php?t=28004)

redshift 10.07.2010 10:07 PM

^Someone is stocking up for RC armageddon.....

Finally got a shipping notice :yes:

KniteWulfe 10.08.2010 12:55 AM

Got the last of my 3 orders. 2142-7225-4839, missing 3424-1800 34mm 1800KV 24 Stack Motor.

Really sucks because it was for my friend's new heli kit, which is just sitting there waiting for a motor.

George16 10.08.2010 04:24 AM

Quote:

Originally Posted by Thomas Porfert (Post 383072)
Fixed on both. Did 214225173164 have 10 - 1520's and 10 - 1717's? We may have a problem fulfilling the 1520's if that is the case.



1520 shipped on 10/5/2010.



He has e-mailed me and I will be contacting him shortly with details on how to get it fixed.



No record of this order, please contact Dena or Christy in sales as soon as possible to get it sorted out.



Changed to a car version.

Whew! I think that was everyone. Let me know if you still have an unanswered question or unresolved problem.

Thomas Porfert
Castle Tech Support

PM sent.

Nard Cox 10.08.2010 09:43 AM

I've just searched this thread for ''6mm'' since my 1717 Air also has a 6mm shaft like others but didn't find a CC response. So whats up with this? Can we order a 5mm shaft or ... ?

bryan 10.08.2010 11:37 AM

Quote:

Originally Posted by Nard Cox (Post 383153)
I've just searched this thread for ''6mm'' since my 1717 Air also has a 6mm shaft like others but didn't find a CC response. So whats up with this? Can we order a 5mm shaft or ... ?

The car version has a 5mm shaft.

Nard Cox 10.08.2010 12:27 PM

The air version also should have a 5mm shaft according to the website:


17 Series Air Motor

1717-1500KV
Brushless Air Motor
ONLY $70.00

The 17 Series motors feature high quality oversized bearings, sintered Neodymium magnets, superior electromagnetic design, and rigorous engineering control in our own factory.

The 1717-1500 has 2 flats milled on it. Flat to flat is 46mm. Off the flats the can diameter is 49.5mm. The 1717-1500 will work on the Align Trex 600 with motor mount mods (holes opened up for larger screws to fit holes in the motor).

Shaft 5mm
Diameter 2.0" (49.5mm)
Height 3.4" (85mm)
Wire Connector 6.5mm
Shaft length from motor face 0.8" (21mm)

Fast5sRevo88 10.08.2010 01:59 PM

Got my 1520 that i ordered last Friday; no shipping notice, it just came:oops::lol::party:.

transtalon 10.08.2010 02:22 PM

I had a total of 1717 Air version and all have the 6mm shaft and the car has 5 mm shaft. Just letting you guys know that it will be a problem for the pinion selection for the Air version. Just email them as they have an outstanding customer service team.

Semi Pro 10.08.2010 02:52 PM

im still waiting on my outrunner any idea when the will ship?

here is my order number 2142-1189-4010

Finnster 10.08.2010 03:44 PM

Quote:

Originally Posted by transtalon (Post 383178)
I had a total of 1717 Air version and all have the 6mm shaft and the car has 5 mm shaft. Just letting you guys know that it will be a problem for the pinion selection for the Air version. Just email them as they have an outstanding customer service team.

The air version I recieved had a 6mm shaft too

Benji 10.08.2010 04:26 PM

Quote:

Originally Posted by Pdelcast (Post 382829)
I have to apologize for the delays -- we had a software database crash very shortly after starting the sale, and this delayed orders and order entry by almost 8 days while the customer database was reconstructed. :oh:

We are now back up and running.

Thanx!

Patrick

Finally after two weeks I got proper respond from sales and new automated message acknowledging successful order.
Better late than never.

Arct1k 10.08.2010 04:51 PM

Quote:

Originally Posted by Nard Cox (Post 383153)
I've just searched this thread for ''6mm'' since my 1717 Air also has a 6mm shaft like others but didn't find a CC response. So whats up with this? Can we order a 5mm shaft or ... ?

Yes they will send you a 5mm rotor...

Thomas Porfert 10.08.2010 05:39 PM

Quote:

Originally Posted by sikeston34m (Post 383114)
Yes.

10 - 1520's
10 - 1717's

It would be ok with me if we changed that to:

10 - CAR 1717's
5 - 1520's
5 - 1518's

Is this do-able?

Thanks,
James

Sorry James, I saw this too late and the order was already processed. You will be receiving 10 1520's. My apologies.

Quote:

Originally Posted by phatmonk (Post 383113)
The invoice for my exchange 1717 air motor says air version also.I need the Car Version.I hope its wrong.

I was able to change this before it shipped, you will be receiving the car version.

Quote:

Originally Posted by Nard Cox (Post 383153)
I've just searched this thread for ''6mm'' since my 1717 Air also has a 6mm shaft like others but didn't find a CC response. So whats up with this? Can we order a 5mm shaft or ... ?

We have very very few replacements rotors with a 5mm shaft that we can send. Shoot me an e-mail at thomas (at) castlecreations (dot) com and I'll let you know if we have any.

This was a mistake on the website and should be corrected shortly. We apologize for any inconvenience this may have caused. If the 6mm version will not work for you and we run out of replacement rotors, the only options would be to return the motor for a full refund, grind down the shaft to 5mm or pull a 5mm shaft out of a 1717 car version.

Quote:

Originally Posted by KniteWulfe (Post 383134)
Got the last of my 3 orders. 2142-7225-4839, missing 3424-1800 34mm 1800KV 24 Stack Motor.

Really sucks because it was for my friend's new heli kit, which is just sitting there waiting for a motor.

It appears we may have sold out of this motor. I will go down to the warehouse on Monday and see if inventory is incorrect. We have not charged your card for the motor, and if we are truly out of stock, we will not be able to ship one. I apologize for any inconvenience or frustration this may cause.

Quote:

Originally Posted by BlackWood (Post 383097)
Just got my order in, and I got 1512/1.5y 1800kv in a 1520 box. I already got in touch with castle and their sending a pre-paid mailer. Are there going to be any 1520's left and if not what happens?
#2142-2509-0270
item 3060-0008-00 Motor, brushless car, 1600kv 1520 1 turn
on the other hand, I did get my 1717 car version. I was worried I was going to get the air version.

It turns out we had more motors than what our inventory originally stated. This is not going to be a problem. The 1520 motor will be added back to the clearance page soon.

Please let me know if I missed anyone's question or concern.

Thomas Porfert
Castle Tech Support

Semi Pro 10.08.2010 06:32 PM

any news for me thomas?

Arct1k 10.08.2010 06:49 PM

Thomas - Thanks for all the effort - What a PITA for you...

KniteWulfe 10.08.2010 09:21 PM

Thanks, it's no big deal on that outrunner, he decided to go with one of the hong kong cheapo ones. It will be fine for him since he's just starting out with helis... Until it fails and he drops out of the sky anyway. :lol:

George16 10.08.2010 11:58 PM

I still have to received any emails from Castle or a reply on my pm to Thomas.

sikeston34m 10.09.2010 12:24 AM

Quote:

Originally Posted by Thomas Porfert (Post 383195)
Sorry James, I saw this too late and the order was already processed. You will be receiving 10 1520's. My apologies.



It turns out we had more motors than what our inventory originally stated. This is not going to be a problem. The 1520 motor will be added back to the clearance page soon.

Please let me know if I missed anyone's question or concern.

Thomas Porfert
Castle Tech Support

Hi Thomas,

That matches my original order and I'm VERY happy with that.

Thank you Sir, for your help.

My hat's off to you for all of your hard work.

Nard Cox 10.09.2010 04:48 AM

Quote:

Originally Posted by Thomas Porfert (Post 383195)
We have very very few replacements rotors with a 5mm shaft that we can send. Shoot me an e-mail at thomas (at) castlecreations (dot) com and I'll let you know if we have any.

Done yesterday evening.

And like Arct1k, thanks for all the feedback, I can only image the ''PITAness'' of this for you guys :eyes:

tashpop 10.10.2010 09:17 AM

i got my 1717 in. all looks good to me. i did think it was going to be larger, but its just barely larger than my kb45 10xl which is a good thing for my project. its a close fit.

phatmonk 10.10.2010 11:59 AM

1 Attachment(s)
Thanks Thomas,Patrick everyone at CC.70 bucks for a 200$ motor, that is priceless.Here is my SC8E with a 1520:party:

Big House 10.10.2010 03:24 PM

Motor support
 
I have a 1520 going into a muggy roller I am working on. The motor is to long, in my opinion, to just be mounted by the front mounting plate. I am looking at the Tekno RC 42mm motor mount and position it in the stock nitro motor location. That way I have more support along the motor.

RC toy 10.10.2010 03:44 PM

Hi, how many 1518 and 1520 left?

Klausen 10.11.2010 09:48 AM

Anybody know if you recieve an email with track and trace from castle, when they ship the order?

I ordered 2 x 1520 motors saturday, so I know I am not that pacient :smile:

Jesper Klausen
Denmark

Bmr4life 10.11.2010 09:55 AM

Quote:

Originally Posted by Klausen (Post 383417)
Anybody know if you recieve an email with track and trace from castle, when they ship the order?

I ordered 2 x 1520 motors saturday, so I know I am not that pacient :smile:

Jesper Klausen
Denmark

Yup. At this point, you'll get an email when they invoice it and another when they mail it out.

Fast5sRevo88 10.11.2010 01:09 PM

I didnt get a shipment notice when mine shipped out:neutral:

Thomas Porfert 10.11.2010 02:47 PM

1520's have been added back to the motor sale page. Turns out we had more stock than we had previously realized. Plenty of motors left over after the initial rush; I can't give out exact numbers, but at current rates I would expect them to last until at least the end of the month.

Thomas Porfert
Castle Tech Support

Semi Pro 10.11.2010 07:33 PM

Quote:

Originally Posted by Semi Pro (Post 383184)
im still waiting on my outrunner any idea when the will ship?

here is my order number 2142-1189-4010

it must be bad news because i keep getting skipped by thomas:lol:

Mmirage 10.12.2010 09:58 AM

Quote:

Originally Posted by Thomas Porfert (Post 383452)
1520's have been added back to the motor sale page. Turns out we had more stock than we had previously realized. Plenty of motors left over after the initial rush; I can't give out exact numbers, but at current rates I would expect them to last until at least the end of the month.

Thomas Porfert
Castle Tech Support

First of all let me say that I'm just as happy with this sale as you guys, but something IS going on for sure....

I just find it pretty hard to believe that out of the blue they just found a box full of 1520's sitting in a dark corner of the warehouse...
On numerous USA and European RC-forums big and busy topics are active about this Castle-sale. Some of these guys ordered pretty serious. So regarding this info Castle already must have shipped hundreds and hundreds of motors all over the world.

Did you hear on CNN the popemobil in the Vatican is now powered by a a couple of castle 1717's ? :smile:

Seriously, probably lots of (overseas) LHShops before the sale not stocking Castle bought big time as well.

When the sale started I just thought nice deal from Castle, but now that "overstock" seems to be far from vapourized after about two weeks there just must be more behind this sale !

Add the fact that the RC-market and ebay will be absolutely flooded with quality motors for a long time now and no living human being on this planet is going to pay 200 bucks for a 1515 anymore, EVER!
So these will join the sale soon or stock were low already before the sale.

Castle mentioned the word moving-sale a couple of times, but thats not a very good reason eitherl. If you stack up 1000 motors in their (correct;) boxes you would need a room of maybe 10 by 10 feet and i know for a fact that prices per square feet in Kansas are not that high... Moving them can be done with a mini-van. No big deal as well.

So, whats happening here???
Are they making a statement towards sites resellers like Hobbyking?
Fighting out a big conflict with Mr Neu?
Increasing brand popularity big time? They have made just HUGE profits on the motors the last couple of years and now decided to pump up sales volumes?

OR.......

They need unlimited R&D money for something BIG that is gonna come in the RC world ? Some Chinese guy perhaps showed up at Castle's CEO desk and offered him a design of a revolutionary (brushless) motor with 99.9% efficiency and 10% of the production costs of a NEU/Lehner/Pletti ???

Who knows....

What are your ideas?

Let me finish this post with stating that this post is obviously NOT intended to criticise Castle's sale by any means. They are doing just an excellent job in providing RC enthousiastic people like me very nice goodies for a descent price and providing just excellent after sales service as well.
Just wanted to speculate a bit.....

pinkpanda3310 10.12.2010 10:23 AM

They wanted to flood the market with big motors ready for a big esc (aka hvmmm)

;)

BrianG 10.12.2010 10:23 AM

Conspiracy theories much? :lol: :wink:

Seriously, I think it's a combination of finding items boxed away during the move and a liquidation of motors that never quite took off (hence the no-support statement). As far as not buying a Neu motor, don't worry: IIRC, Neu gets royalties (or whatever it's called) on every motor sale.

I don't know if it was an unintended consequence, but this sale may just squash some sales for the CC knock-offs you see popping up.

The only thing I think Castle should have done differently is maybe give the dealers (like Mike) the $60-$70 deal and let the dealers in turn sell them for a small profit. They would most definitely have charged more (like $100 or so), but they would still have sold like hotcakes. And shops like RCM are geared for selling small quantities to consumers, so the shipping snafus would probably have been avoided altogether. Not to mention it supports the dealers. Just my $0.02...

BrianG 10.12.2010 10:24 AM

Quote:

Originally Posted by pinkpanda3310 (Post 383532)
... for a big esc (aka hvmmm)

;)

I thought it was going to be called the "omgwtfbbq"?

pinkpanda3310 10.12.2010 10:28 AM

Quote:

Originally Posted by BrianG (Post 383533)
....and a liquidation of motors that never quite took off (hence the no-support statement).

If they offered the newer motors in a combo they might have moved more.

pinkpanda3310 10.12.2010 10:29 AM

Quote:

Originally Posted by BrianG (Post 383534)
I thought it was going to be called the "omgwtfbbq"?

That did cross my mind :lol:

bruce750i 10.12.2010 10:33 AM

Lots of people can't/don't solder on new motor plugs. What current and future Esc's fits all these motors right out of the box?

BrianG 10.12.2010 10:35 AM

Personally, soldering should be a requirement in this hobby. That said, these motors come with bullets already soldered on the motor, and incude a pack of matching female connectors. I believe these motors will plug right into a MMM.

Thomas Porfert 10.12.2010 10:41 AM

Basically we had $10's of thousands of dollars in inventory that wasn't turning over at an acceptable rate. Whatever the cause for the low sales volume, low demand, they weren't made as combos, or lack of information about what they could be run with, we would rather put those dollars into something that will turn over quicker and have in stock something that is in higher demand.

The reason for the mistake on the 1520 quantities was lack of coordination between departments before the sale and me being a little trigger happy. As you can see with the hiccups with the 1717 and the 1512's in 1520 boxes, some things just didn't go the way we had hoped. With the 1520's, I saw in QuickBooks (the program we use to invoice and ship items) that there were less than 20 in stock; so I had the webmaster pull them from the site right then and there because I wanted to have a few spares for mistakes or out of box failures.

It turns out that there were a few hundred more that had not been turned from MySys (the program we use for inventory). Items have to be moved from MySys to QuickBooks to be processed for orders or repairs. I didn't have access to MySys, so I didn't know how many 1520's we actually had. I acted a little too quickly without checking the proper system. (In the old building I could just trot over to the warehouse and check, but that's a loooong walk in the new building :smile: ) I would have rather have pulled them and put them back up, than to have dozens of people order a 1520 and have to tell them it had to be canceled.

So there really was no ulterior motive, nothing dubious or any deeper reasons for this sale. We simply had a lot of motors overstocked and wanted to put those dollars into something more useful. We just kind of tripped over our own feet a couple of times during the process. :tongue:

Thomas Porfert
Castle Tech Support

KniteWulfe 10.12.2010 10:42 AM

Quote:

Originally Posted by BrianG (Post 383539)
Personally, soldering should be a requirement in this hobby. That said, these motors come with bullets already soldered on the motor, and incude a pack of matching female connectors. I believe these motors will plug right into a MMM.

I haven't gotten any female connectors with any of my motors. Would have been nice though.

I totally agree about the soldering though.

Nard Cox 10.12.2010 10:44 AM

Quote:

Originally Posted by BrianG (Post 383539)
Personally, soldering should be a requirement in this hobby. That said, these motors come with bullets already soldered on the motor, and incude a pack of matching female connectors. I believe these motors will plug right into a MMM.

X2 on the soldering. Sometimes I see comments on a Dutch forum of guys that don't want to solder so they let the LHS do it. Typing this reminds me a thread like this not to long ago here on RCM, but it's in the FREEZEr now :lol:

Did you get a set of female plugs with it? I didn't .. no biggy though :)

Bazzokajoe 10.12.2010 11:24 AM

no females for me either :) just a pinion i have no use for ;)


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