Technical support job posting at Castle Creations
 

Castle Creations is on the hunt again! We are searching for an additional Tech Support Specialists to better aid our growing community of customers. The successful candidate will gain invaluable hands on experience in their specialty and get to play with some of the coolest toys on the planet!


Job Duties:
* Providing courteous and professional consulting to Castle Creations customers regarding the application and support of our products via phone, email or one on one discussion
* Work effectively with users to resolve their issues with the product.
* Assist users with product matching, power system recommendations, system set up help and general help with any matter of electric flight, electric RC cars and boats.
* As needed, assist in general product testing of new Castle products including Alpha testing and assistance in product development.
* Attend Trade show/flying events
* Consistently monitor feedback and utilize a number of databases to track product issues, performance or product recommendations.

Job Requirements:
* Excellent verbal and written communication skills
* Ability to determine the skill level of a new contact quickly and match communication to the listener’s ability to understand.
* The ability to communicate complex technical issues in a way that is appropriate for a wide range of listener skills and abilities
* Patient, empathetic and helpful demeanor regardless of situation
* Experience in electric RC, preferably with Castle, Nuetronics and Berg products.
* Competent with computers, computerized systems and computer programs
* Represent the company and its products in a positive manner at all times.
* Associates degree or equivalent experience in customer relations or communications.
* Excellent listening and reading skills
* Experience in electric RC such as general aircraft, helis, cars and/or boats.
* Must have pleasing and easy to understand phone voice
* Must be able to type 30+ WPM, good writing skills a must
* Must be able to concisely communicate complex technical ideas in writing


If this sounds like an avenue you would like to pursue, PLEASE follow these simple instructions!
1) In an email, please tell us about yourself and why we you would be a great candidate for this position.
2) Describe your experiences in the R/C Modeling industry
3) Describe your experiences in the Customer Service sector.

Emails should be sent to: JOBS@CASTLECREATIONS.COM
Deadline is FRIDAY JAN 22, 2010

Thanks!
Kate O'Neil
Castle Creations Inc.

maybe a ridiculous question, but does this job require us to work in your factory or can it be done by home? ie answering emails, forwarding phone calls to home, etc

Not a ridiculous question, but yes, you would have to work here at our Kansas facility.

okay thanks for the reply. would have been a cool opportunity but I'm far from Kansas

With this Motley crew of mispelling, beer swilling hillbillys I certainly hope you don't have your hopes to terrible high of finding the perfect candidate here ?

Any openings for a position where the employee receives products, gets to play and try to break them? Essentially a beta tester, but on the payroll. :smile:

Yeah, but beer swilling hillbillies are my favorite kind of people!

I'm hearing ya ! :party:

Ha! I'd move to Kansas for that job! :yipi:

I hear you me too!!
phil

I had it until you said must type 30 words per minute....:grrrrrr:


My 2 fingers would never keep up. Lol.

It must have taken a long @$$ time to type those 4000+ posts.:rules:

30WPM isn't that bad/hard...:neutral:


soooo, what did the person(that got the ax) do. :whistle:

It did... Since April of 06'. :whistle:

Best requirement!

That's a skill required for sucess in any job in the business world as far as I'm concerned.

Does Castle pay for the move to Kansas?

Not likely.... :cry: :cry:

Where do I sign!? You had me at beer swilling hillbillies! :)

:lol:.

Why don't you just pay RCM Mike and have everyone with Tech Support needs come here to get it? This is the best forum for support, specially with guys like RCM Mike, BrianG and many more to help with great knowledge and experience.

Well, that's not a hard requirement. :lol:

Yes, we do. If we like your resume, we'll pay to have you come here for an interview, and if hired, we'll pay to relocate you. That said, please understand that our idea of paying for relocation is paying for a UHaul, mileage and per diam. :whistle:

Dang, if I wasn't so settled here it would be an awesome second job for me.

Ditto. Plus, it would be a bit of a travel to see my boy on weekends.

oh me me me me me me me me me me me me me me!!!!!!!!
too bad i live in aus...dude it's like my dream job :mdr: :lol:

I have all the respect for people doing this work, but it isn't for me. I've done customer support for an online shop for two weeks or so and it was similar to posting on the biggest online forum, but you HAVE TO answer all the daily identical newbie questions and can't just tell them to "use the search" or "this was asked yesterday and the day before, scroll down the page!". Many customers simply don't read the manual nor use common sense and they make it your problem. Horrible.

Anyway, good luck with finding a matching employee.

I'd be all over this if I could afford to--I can't imagine it being a very high paying position.

:gasp: That's quite an offer! If you pay for my U-Haul will it be in cash? I can stuff enough of my crap into the trunk of my Subaru to make it by and pocket the rest :tongue:

It's nice of you to offer this to members of the forum, we greatly appreciate it! I'd love to apply but I'm a little tied down to my current location to make it work out. Best of luck finding new Techies, it won't take long :party: