|
What's going on with Castle?
ESC's keep smoking, Savage Flux XS rebadged Sidewinders have a high failure rate, MMMXL's still seem to be backlogged even now. Repair time is out at 8-12 weeks (I know my ESC is just on 9 weeks now)
Customer Service emails remain unanswered, Little to know response to threads on forums, getting email replies is next to impossible. Have we sold out to the bulk orders of Traxxas and HPI and forgotten the foundation that gave Castle such a positive reputation for customer service, a quick browse of the forums, that reputation is now all but in tatters. Are we the new Max Amps? or is it a case of Traxxas and HPI throwing big $$ around to power X01's Flux 5SC's etc with systems that 2-3 years ago we were told would be insufficient for that heavy a vehicle (A 1515 1Y in a 1/5 Scale is just a joke) I would ask Castle to reply but I don't expect it will happen. It's just sad to see consumers treated with such contempt and dismissed so easily. I have been called a 'hater' by some of the local Castle Fan boys and no doubt this will stir up that hornets nest (and you all know who you are), Unlike my opinion of Maxamps my opinion of Castle is not that of blind hate, but I am a very disgruntled consumer who has spent some serious $$ on Castle products and do expect a level of customer service. Castle get your s#it together. |
Didn't you start a thread just like this a few weeks back?
|
Well I'm not a thread starter on the first 2 pages besides this one and that goes back to Feb 21st.
....why, do you want me to make this weekly? fortnightly? monthly? |
have you tried calling them fastbaja5b. I will always email them first but if i dont get a response within a couple of days i give them a call and get the answer i want.
|
I'm sure your problem will be solved by the castle, I recently had a problem and I was very, very well attended, supported by the castle, send a message to Patrick would get no response from the customer service I'm sure u will be resolved.
|
Im leaning towards the problem being more about you than castle.....
Seriously, i don't know ONE COMPANY that supports its customers the way castle does. What i think it really boils down to is YOUR false sense of entitlement. |
|
Patrick and Castle have already stated they are aware that they are not where they want to be in terms of support. Sometimes that happens when you grow as quickly as they have.
That said even with some of the current speed bumps their support of the hobby and warranty service far outweighs any support i've had from any other company. Does apple give you a new iphone for 50% if you happen to throw yours into a lake or tread on it? |
Quote:
great example. |
I just have to thank for the support I had from Patrick and his staff castle that solved my problem very attentive.
|
Quote:
|
As I said I knew the castle fanboys would chime in, and thank you for proving me spot on in this regard, TexasSP in particular, how long did it find you all those graphics to try and look witty anyway?
You all make it sound unreasonable that when you purchase a $300+ ESC it should work, and should it fail, turnaround should be measured in days or weeks and not months, anyone who objects to being bent over by poor service is therefore a troll. RCMonster forums used to be full of knowledgable people helping others, now it's almost a "Patrick posse'" or something. and FYI my sister dunked her Iphone 4s last week, water damage = dead phone, they charged her $200 for a direct swap with a new one. So yes Arct1k they do! |
Lol! This thread is so funny! I'm with fastbaja! There support is going down hill. I sent in two escs and I've been waiting almost as long as him. Thats ridiculous!!!! They kept telling giving me the run around when I called. Then yesterday a fellow hbf member that just burnt his rev.1 a week ago post that they already shipped him a replacement! Wtf! I called them today and they were acted all puzzled. So they had to look into it. A half an hour later they have them back in stock and they'll be shipping them tomorrow!
|
Complain complain complain, yet you still comeback and buy more stuff from castle......you guys are a joke!
|
Quote:
|
I have no factual evidence but the "buzz" at my LHS is that the Castle facility was damaged by a recent Tornado and that is the reason they are having some of the issues they are right now.
|
Quote:
http://www.youtube.com/watch?v=5FQ-o...eature=related |
+1 at this post ........ years ago castle was one of the best electronic manufactures ...... but in the actually this is different ........ many and many problems with her escs (mmm, xl, phoenix etc etc) ..... waits of 3-4 months for repair a defective esc ...... crazy expensive prices on her motors (castle-neu) ......
¿you think this is wrong? .... sorry but this is only the true and everyday I seeing ..... in the actually the chinese manufacturers are better than castle and have a better support (hobbywing or leopard for example) ... if you send a broken/defective product they resend you a new in 30-45days max ...... and her products are much cheaper and her quality is awesome ...... 2 years ago I had 4 mamba monsters, 2 csm36motors, 4castle-neu motors, 2 becs, 1 esc castle phoenix and other electronics of castle ......... in the actually I sold EVERYTHING of this company and Im using hobbywing and leopard products simply because they quality is BETTER and they have a better support/replacement/repair services ...... this isnt only my opinion ...... Im racing with a lot of other drivers and they think the same than me ...... castle IS NOT THE SAME than 1-2 years ago :( |
Quote:
For someone who keeps doing the same thing over and over expecting a different result, you have little room here. :rules: This would be like me going and buying more GM crap after all the problems I had with them in the past and still complaining. :diablo: It has nothing to do with liking CC or not, it has to do with you adding nothing new to the conversation as always. :whistle: I just have to ask though, if this forum is so crappy now, why do you keep posting here? There is a multitude of RC forums on the web. :yes: |
I don't get the hate, you know that Castle is building every esc for traxxas, hpi and others. That company blew up fast ! Go buy an MGM or some chinese crap, PLEASE !!! It will open up the chain for those us who don't blow our esc's up every run to get a repair faster from Castle
|
puzzled at the blind love here, either US consumers have no concept of consumer rights or have an infinite supply of funds? How are you with your partners, it sounds as if you'd forgive them if they torched your car, house, killed your dog and sold off all your possessions. Unbelievable!
|
These are all signs of the apocalypse. I have my e-baja rigged with high explosives, I'm saving it for a hord of zombies, when they come I will drive it into the center of the group. Let's hope my Castle esc makes it that far.:whistle:
|
it sounds as if you'd forgive them if they torched your car, house, killed your dog and sold off all your possessions <~ are you not married ? I thought this was normal
Ive been waiting 103 years for the Cubs to win the world series again, thats why I can't die. As Axel Rose said, just a little patience |
Quote:
No one has said that Castle isn't having issues with support and product expansion. I'm happy that the internet and this forum has given you the opportunity to vent and hope you feel better for it. What more would you like? You always have the option as per X-Y to sell your Castle gear and seek electronics from another company. If you'd like to PM me with how much you want for them I'll see what I can do. |
Quote:
FYI ive dopped EASILY 2,500+ G on castle between the 2 MM i own ONE MMP, 7 MMMv3 1 MMMXL, and matching motors for each ESC and thats just my current stuff. Dont cry about 900 dollars in castle stuff, because even with there turn around rate id do it all over again.......Really what other company does exchanges on pretty much a no questions asked basis?! NO ONE............. AGAIN your bitching about and NOT DOING ANYTHING ABOUT IT, MAN UP and when you get your stuff back SELL IT and move on to the next one and stop crying on here. Quote:
If someone touched my house ID MOVE ELSEWHERE If someone killed my dog, ID KILL THEM If someone Sold off all my possessions ID KNOCK THEM THE F OUT. The point is ID F****** DO SOMETHING AND NOT GO ON THE INTERNET AND CRY ABOUT IT LIKE YOU......... We get it you hate castle, NO ONE CARES but what's driving everyone here nuts is you keep coming back for more to bitch and cry and whine instead of going with another brand. Pick one Traxxas,LRP,Hobbyking,Hobbywing,MGM,Tekin, THE LIST GOES ON AND ON. Pick one and BE GONE. |
Quote:
But let me spell it out for you I do not hate Castle, I have Mamba 1/18 etc's and original Mamba Max's that are years old and won't quit. I do hate the failures the MMM, MMPro and now MMMXL have, not to mention that rebadged Sidewinder in the Savage XS that blows up as soon as you wave a 3s lipo near it. I do hate spending $300-$400 on a MMMXL and having to wait 12-13 weeks for a replacement I do hate the blind love that is prevalent on rc-monster for Castle, and the inability for people to look at how things are, and make judgements on how Castle was 4-5 years ago. Yes back then the customer support was great and products were reliable. |
Quote:
I've never even met a redneck in person, much less seen a bottel of moonshine, leave it to an ignorant fool like you to jump to that conclusion. It's funny when idiots are backed against the wall they resort to kindergarten name calling GROW UP If castle can't satisfy your needs then (once again) MOVE ON. You think your little online crying fit is going to make a diffrence on a multimillion dollar company??? The owner himself has admitted things aren't what they should be and they are trying, what more do you want!!! |
The fact that my issues have been met with no response from Castle Creations just illustrates the utter contempt they have for the customer and the disregard they hold customer service in now they are lining their pockets with these bulk orders from Traxxas, HPI etc. No company with a 12-13 week turnaround on a warranty repair, at ANY time should be considered to be putting out a reliable product. In a public open forum I am entitled to voice an opinion, what's ironic is that it's American forum users who are trying to stifle a dissenting opinion of a company they obviously have a love affair with, doesn't that sort of fly in the face of your constitution, all this free speech and what not.
You don't have to like my opinion, I don't have to like yours, but we both have the right to voice them. |
Anyways, I like Blueberries.
|
Quote:
Quote:
|
Quote:
So, on any forum I can find, I've been posting my displeasure about bitter blueberries and talking down to those who still support the bitter blueberry market. I still buy bitter blueberries though, despite the huge variety of alternate non-bitter berry choices I can get instead. This was written with tongue firmly in cheek... |
Quote:
Quote:
|
Bitter Blueberries is what made me go to the farm and see what's up. Was simple to see that the farm was too small and the demand was high for sweet berries. The farm can't get any bigger either, because of shortage organic supplies.
So I bought a Black berries instead, but stayed away from the strawberries. |
Go back to the TRX forum with the rest of the children
|
Quote:
http://scriptasylum.com/forumpics/bitter_blueberry.jpg |
Brian you may be premature in you blueberry purchase. July is National Blueberry month in the United States and Canada where the blueberry is celebrated. A bitter blueberry is a blueberry that was picked too early.
Say no to picked to early blueberries. It's not the blueberries fault. |
I'm sorry, but you guys are really missing the point of this thread.
You need to realize that the problem is mushy grapes - I simply cringe at the thought of eating them: http://cf.sketchfu.com/i/53207.png Simply stated, I'd take a bitter blueberry any day over a mushy grape. |
The bitter blueberry's is because of the complaints the people in Iowa made to the blueberry lobby. Since then it was deemed only the bitter ones would go to Iowa while we in Texas are to get only the sweet variety.
If that makes me a fanboy then so be it. I'll be eating my sweet blueberries while you walk around with sour patch face all day. http://s3-ak.buzzfed.com/static/enha...233367-112.jpg BTW, I spent 4 hours looking for the perfect sour face picture for this post. Either way I have my Schulze controller ready with 12 inch long battery and motor leads. I know if it blows Schulze will have my back. |
I thought it was just me, I too have found blueberries to be quite bitter as of late. I really do hope a solution to this blueberry issue is found soon, oh how I long for the days when blueberries were sweet and succulent.
|
Quote:
http://www.myfacewhen.net/uploads/421-sour-face.jpg |
| All times are GMT -4. The time now is 04:08 AM. |
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2025, vBulletin Solutions Inc.