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-   -   quick warranty questions (https://www.rc-monster.com/forum/showthread.php?t=28968)

alport 01.05.2011 05:12 AM

quick warranty questions
 
HI
I send two of my castle esc's to repair. One MMP and one MMM. I bought MMP 6 months ago and castle replaced it under warranty. Do I have now 6 months or one year more warranty?
The other esc (MMM) wasn't under warranty and it's replaced for 70 bucks. Do I have any warranty for this product now?

josh9mille 01.05.2011 10:40 AM

as far as i know when they replace an ESC for you wether you pay for it or not, comes with a one year warranty.

Pdelcast 01.05.2011 12:08 PM

Quote:

Originally Posted by josh9mille (Post 392733)
as far as i know when they replace an ESC for you wether you pay for it or not, comes with a one year warranty.

Yes, that's correct.

alport 01.05.2011 02:51 PM

That's fantastic:) I LOVE CASTLE!!!!!!!!!

toplakd 01.05.2011 03:01 PM

That is called - Good Customer Support.


Dejan

Pdelcast 01.06.2011 01:12 PM

Quote:

Originally Posted by Pdelcast (Post 392743)
Yes, that's correct.

SORRY! I have to correct myself.

If we give you a new controller at no cost, the warranty still ends after one year from the date of the original retail sale.

If you pay for a new controller (non-warranty) you get a new one year warranty from that date.

alport 01.06.2011 03:14 PM

Thanks for correct info. I still love Castle:)

BIG-block 01.07.2011 12:29 AM

Quote:

Originally Posted by Pdelcast (Post 392858)
SORRY! I have to correct myself.

If we give you a new controller at no cost, the warranty still ends after one year from the date of the original retail sale.

If you pay for a new controller (non-warranty) you get a new one year warranty from that date.

From what I can gather that is the best warranty service in the indusrtry unless someone can show me better.:rules:

cham 01.07.2011 02:13 AM

Man that is great! Awesome way to do business castle creations. Its not too often anymore that you receive good customer service, a friendly person to speak to on the phone, a great warranty, and quality products that perform better than anything else on the market!
Looks Like I made a good decision by picking CC products!


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