Returnes to hobbyking
 

:diablo: :diablo: :diablo: I can't get a break. I just ordered Turnigy 2s 5000 hard case packs to find one puffed out of the box. Anyone had to send anything back to them before? I doent feel I should have to pay the return shipping due to it being a defect right out of the box even though I will prolly have to. Thanks

thats the bad part of buying from HK. The cheap prices more than make up for the hassle IMO

in the long run you still save money, or you can go buy maxcraps :)
I blew a 50W turnigy charger playing around with it, sent it back, took a good 3 weeks to get there, took another 3 weeks to process it, took about 4 weeks to get back in stock, then they finally shipped it back.
Wasn't bothered, during the winter months anyway.

They have the new USA warehouse/warranty center up? should be quicker/cheaper that way.

It came from the US warehouse, but the warranty info was for china.

Ouch..
I got my packs in great shape (or at least that I see from the outside)

How badly puffed were they?
Pictures possibly?

that's ridiculous....get them from the USA but send them back to china? thought that was one of the reasons for opening the USA place to begin with?!

Less hassle to just buy a new one

Who is the redundant girl in your avatar?

My wife :whistle:

I've got 10 lipos from HK sitting at home that I've never seen. 4 of them are the 2s 5000mah hardcases. I can't wait to get home and see them. My RCM 5b conversion kit is there waiting for me too:yes:

You married an internet softcore porn model? :neutral:

lucky!!

First thing you should do is enter the warranty number on the back of your pack into the Hobbyking site for warranty purposes and start a thread on their forum in the "Support section" section under "Order support". Try to put up photos of the battery and try to show voltages with a cell meter.

I just ordered $600 worth of batteries from the Aussie warehouse and one of my 5S had a puffed cell that was only reading 0.7V. Anyway I tried doing the whole RMA thing but it gave me a Chinese address to ship back to. Wasn't keen on sending back a faulty battery through air mail so I got onto the Hobbyking CS and wrote them an email. They told me to take pictures of the battery and with a cell checker to show that indeed a cell was low on voltage. It did take a few day for it all to come together but I'd say 6 days later they credited my Hobbyking account with $65.00. I did offer to send the battery to the Aussie warehouse in Sydney via road transport but they said it wasn't necessary. All in all not too bad of a service from a China based shop. Most times I have purchased something faulty from anywhere in China I was pretty much hung out to dry with not even a reply to my emails. Now I have a free 4S Battery instead of the 5S one I needed but who is complaining when it's free. :yipi:

If you are interested in my dealings with Hobbyking have a read of this thread. CLICK HERE (thats my thread). Try to be nice and polite as possible. Being an ass and just jumping up and down isn't going to help you much. Write a polite post and get the mods on your side and they will not let your issue rest for too long as they will keep bringing it to the CS Patrols attention. One of their mods "Beladog" is a top bloke and will do everything possible to help if you are polite and act civilized. Lots of people get on there and start slinging sh1t at Hobbyking then they wonder why their issue hasn't received any attention.

I know it's all a bit of a hassle but if they sent out a new battery (or what ever else) after someone received a faulty item then they would be out of business very quickly. They have to make sure they aren't being scammed.

I had the same with an 18650 Lifepo4 cell from them that popped itself. Took a pic, emailed it to them and that was sufficient.

Is it always the 5000mah cells that come puffed? Seams like it to me.