Waiting for 3 months for my ESC. Someone from Castle, help?
 

Hi,

I sent 3 messages. One to the Castle Creations Europe warehouse, one to the CC repair service and one to (I think it was Thomas) someone here on the forum of CC. Never got a reply from anybody... :no:

Could someone of Castle Creations please tell me when my new ICE HV160 2 will probably arrive? I sent it in early November and got a mail that it was received, but since then never heard anything of it.
About everyone is positive about CC's customer service... Waiting for 3+ months for a damn ESC and getting ignored by everyone isn't what I call good customer service.


Patrick

I get instant results by calling... they seem to ignore emails sometimes (foreign ones probably more so).

Hmmmm...

Any way you can PM me your info? I'll check on it.

Thanx!

PM sent!

I'm having Christy check on this.

Should have an answer for you in about 24 hours.

Thanx!

Patrick

Ok, thank you!

Nothing heard yet Patrick?

Got this yesterday afternoon...

"Patrick,

Luc with Belgium confirmed they received it, but didn't offer an expected ship date.
I have requested this information. I should have more information by morning... "

Still checking. But it is in Europe!

Got an e-mail today from Christy, my 160HV2 is shipped. Thank you Patrick!