I just got off of the phone with Neu. It appears that their labeling process consists of a person marking one of the motor leads with the wind of the motor and then the remaining labels are marked according to what's written on the motor lead. If the lead was marked wrong, then so are the rest. I guess the motors aren't tested to be sure that they perform the way they are supposed to. I was also told that the turn around time would be about two weeks. GREAT!!!