[jhautz]

Neu is pretty good about turning things around. I had to send tham a motor once and they turned it around in about 2 weeks. I had a brand new motor that I ran it the first time and the magnets came loose from the shaft. I will say that they had some suspect people that I talked to on the phone when I called to make sure that they had recieved it. They kept taking my name and number and telling me they would call back and then I never heard from them. I was starting to get concerned that nobody there could confirm that they actually recieved the motor from me when it just showed up in the mail. I think total from the time I dropped it in the mail to the time I got it back was around 20 days.

Just make sure you include a very detailed note with the motor on what your problem is.