[neweuser]

I personally agree for some of it. But you also need to understand that Robin is not a "big business" corporate type either. He is a small business owner. Comparing an appliance company like Maytag, Kenmore, or what have you to UE is like comparing apples to oranges.

And you are right, I am a "Subject Matter Expert" in my customer service department. And we give 100% satisfaction. But we are also are a multi million dollar corporation.

And dude, I never said you were wrong. And you have the right to state your opinios here, this is what it is for. I also think no one is disagreeing? I did state "replacements should be available".