I purchased a set of FLM hybrids thru RCM and the front went together and shimmed about as perfectly as one could wish for. As soon as I picked up the rear, I knew there was a problem. The cavity where the pinion bearings had been machined .005" too large - I know if doesn't sound like much but that lets the bearing literally fall out.

I emailed Mike on how to handle this and he copied his contact at FLM with his prompt reply which I sure appreciated! That opened the doors and FLM sent me a replacement before waiting to get the one I sent back. The new rear hybrid has turned out just like the front, butter smooth.

Mike, thanks for taking the time to lend your help and insure that things worked out and worked out quickly. I'll be doing more business at RCM for sure!!