[jhautz]

All I'm saying is take control of the situation instead of letting the situation control them.

Trust me I deal with overseas suppliers on a daily basis as well and they can be difficult to deal with at best. Its like you are their mercy to just believe what they tell you because you have no way of telling what is accurate and what is not. CC need to park somebody from their organization in the conference room of the offending supplier and have them start digging into every nook and cranny of the "problem" they are having. You would be amazed at what having somebody's nose up their butt on a daily basis does for their motivation to "SOLVE THE PROBLEM"

I know the proposition of spending multiple weeks in some small Chinese town while "helping" them figure it out does not sound very appealing, but sooner or later somebody has to just jump on the grenade and GET IT DONE.