I dont think 'terms of sale' has been mentioned yet. Terms of sale are important for many obvious reasons, yet alot of people dont bother with them and then wonder why buyers end up jerking them about and making silly demands. Here are my terms of sale for example:
Quote:
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Originally Posted by Neil, overlord of the traxxas forum noobs
Please read the terms of sale before bidding:
1. If you have any questions, please ask them before placing bids.
2. When bidding closes, the winner will be notified and payment requested.
3. Payment must be received within 7 days of the auction finishing, but preferably within 24 hours, or you will be reported to Ebay as a non-paying bidder, and will receive an unpaid item strike.
4. Once payment is received, I will check the item and then post it and notify you.
5. When the item is received, if there is something missing, or it has magically turned into a cabbage, please notify me IMMEDIATELY, and I will try my hardest to get it sorted. Never leave negative feedback.
6. I accept no responsibility for items lost or damaged in the post, and cannot guarantee delivery times. I obtain proof of postage for all items I post and always package items carefully.
7. No refunds can be given if you change your mind after sending payment, so make certain you really want this item before bidding. No returns will be entertained either if you decide the item is not what you wanted.
8. All postage, packaging and handling fees are final. If you do not agree with the stated charge, do not bid on the item.
9. After the item(s) arrives and you are happy with it, make certain you leave positive feedback, and I will do the same for you.
10. All bidders must pay using PAYPAL, no exceptions.
11. Do not go on holiday after bidding for this item. If you win the auction, payment must still be made within 7 days of auction close so please be certain you can still pay from your current location.
12. Please make sure your delivery address is correct. If you have a different address registered to your PAYPAL account to that of your EBAY account, I will only post to the PAYPAL registered address unless instructed otherwise.
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However, as I discovered the other day, they arent worth shit-all in the eyes of paypal. Basically, I sold a single speed coupler to someone, who then decided they didnt want it (because they are thick and dont understand how a tranny works), but I made them pay anyway, as per my ToS. They then claimed the item never arrived, and because I only used normal 1st class postage (no tracking), I couldnt prove I had posted the item, so paypal refunded him £17.5 (~$30) after he raised a complaint via paypal.
Moral of the story, use trackable shipping for
ALL transactions, even if you have to charge more for shipping.