Here is the edited email I received from Joe tonight around 8 pm. I edited because the other part is not needed to get the point across. Pretty cool of him to respond at 8 pm in my opinion. I feel better and worse, but I am not mad, I know they want it working right. I also can appreciate the stress this is causing the team at CC as well. I think we all need to remember that while it is okay to be critical, we must remain tactful in our approach in dealing with this.
Quote:
We are just on hold right now
while the engineers test to see what the issue is...we don't want to
send out any more controllers where customers can possibly have this
issue. I hope you understand. We worked for a LONG time to get this
right, it performs PERFECTLY in final testing, and then some weird thing
like this happens that we just can't/won't accept as acceptable. We
strive to keep our word that our stuff is the best bang for the buck,
and we're not going to let you guys down. We've been testing for a few
days now and purposely blowing up controllers and inspecting those sent
in to see where the problem lies. Once we get a handle on things, rest
assured we'll take care of you.
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