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Wakesurfer · 06.21.2008, 02:43 PM

Try to be a little realistic about the MMM situation. It's a new ESC, and in an attempt to get it to market sooner they skipped the Beta test. I'm a fairly new CC customer myself. I've gotten more straight answers and help from Castle than any other company I've ever dealt with. I've had to cave in a service managers door at a car dealership to get a minor problem fixed on a $29,000 new truck. I had to drag an insurance adjuster through the receptionist window at his office to get my point across about getting paid for damages their insured did to my car. I hate that crap. I didn't have to drive from St.Louis to Kansas to get help from Castle when my MMMs gave up. One easy phone call and I was able to get answers and help that I think went above and beyond what anybody could expect. Not a cross word, no attitude, just an apology and parts I could use until the MMMs get fixed. I'm not thrilled that the Monsters are having teething problems, but I think Castle is doing all they can to make it right.

	(#26)
Wakesurfer RC-Monster Stock Offline Posts: 14 Join Date: Jun 2008 Location: Collinsville, IL	06.21.2008, 02:43 PM Try to be a little realistic about the MMM situation. It's a new ESC, and in an attempt to get it to market sooner they skipped the Beta test. I'm a fairly new CC customer myself. I've gotten more straight answers and help from Castle than any other company I've ever dealt with. I've had to cave in a service managers door at a car dealership to get a minor problem fixed on a $29,000 new truck. I had to drag an insurance adjuster through the receptionist window at his office to get my point across about getting paid for damages their insured did to my car. I hate that crap. I didn't have to drive from St.Louis to Kansas to get help from Castle when my MMMs gave up. One easy phone call and I was able to get answers and help that I think went above and beyond what anybody could expect. Not a cross word, no attitude, just an apology and parts I could use until the MMMs get fixed. I'm not thrilled that the Monsters are having teething problems, but I think Castle is doing all they can to make it right.