[RBMike]

Just got this from CC, not sure what to think about it.

The purpose of this letter is to keep you informed regarding your failed Mamba Monster Max ESC, and what we are doing to remedy the situation.

The problem with the new Monster Max is that one of the components in the onboard switching regulator circuit did not meet the manufacturer’s specs. This has caused an abnormally high number to fail within the first few minutes of use; unfortunately the problem did not present itself during our initial testing. Because the failure rate is unacceptable for Castle Creations, we have had to redesign the BEC circuit on the Monster Max. This redesign is the reason for the longer than normal repair time on your Monster Max.

As soon as we receive the components for the redesigned board, we will torture test the new component to be sure it is working properly. Once we confirm the part is up to our standards, we will repair/replace your Monster Max. We apologize for the down time and any inconvenience or frustration this may be causing, but we want to make sure we have a product that meets the performance and quality expectations we pride ourselves on and that you have come to expect from us. Rest assured we will get the problem resolved and return to you a fully functioning product so you can go out and  "Make 'em Cry."

“The Castle Crew”