Quote:
Originally Posted by wade7575
I think you should make some kind of provision if a person is willing to part of the shipping cost's they can be upgraded.I know I asked when I was alking with Bernie and he said there was nothing he could,I called in and asked to speak with you and the girl at the front desk would not let me talk with about it I also wanted to ask you some other thing's but have found the answer's to my Question's,she just I know this is Wade and Patrick is very busy and does not have time answer silly Question,she was lucky I was in a good mood and just hung.
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LOL I can understand your frustration.. she is told to keep people from being able to contact me directly unless they tell her what they need, and why they need to talk to me. (otherwise I would be on the phone ALL DAY, mostly with issues that other people can handle better than I can -- I can't tell you how many times Christy comes in and says -- "There's a guy on the phone who refuses to speak to me -- he will only speak to you" So I get on the phone, he asks me a question, and I have to say "Hold on a minute, I have to go ask Christy." -- or "Hold on a minute, I have to ask Bernie." When if he had said in the first place what he was going to ask about, she could have helped him or directed him to the person who could have helped...)
You have to understand, I don't micromanage my business (usually...) There are other people who make these decisions -- it's usually not my decision.
AND -- to be honest with you, I don't know what our policy for shipping to Canada is on repairs/replacements.
I do think that we shouldn't have to shell out additional money to make up for a problem with Customs in Canada -- If it takes 4-6 weeks for items to clear customs in Canada, I think your issue should be taken up with Customs in Canada. It's not our fault that Canadian customs suck so bad. It's also not our fault that Canadians are gouged so badly by their mail system. It costs about $4.50 to ship Priority mail in the US (And about $2.00 for first class) -- if it costs $17.00 to ship to Canada, why should we be expected to pay for that? That's a STUPID amount for mailing a little package. And if I were Canadian, I would be OUTRAGED, and I'd take it up with my representative. Canada is a republic, and you are allowed to complain to your representative, especially if you are paying high $$$ for a service and that service is broken.
It's funny -- I can ship to China for just $3.00 more than it costs to ship to Canada. That's totally screwed up.
Patrick