Quote:
Originally Posted by Dadx2mj
The whole thing is just FRUSTRATING Patrick and the email and tracking # confirm it was not shipped on the 2nd but the 3rd. After waiting for months one more day hardly makes any difference at all it is just the principal of the thing at this point. I would rather have been told it would ship on the 3rd or 4th and then had it ship on the 2nd or 3rd rather than be told it would ship on the 29th or 2nd and not have it ship till the 3rd. I've had many dealings with Castle customer service and they have all been good to reasonable up until this one. This one sure has tainted my feelings about things and I can only hope it is not a trend we will see in the future.
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I can completely understand. I know how frustrating these kinds of things can be.
And I really am sorry - - I didn't mean to sound nasty in my reply to you. I guess I just didn't read what I wrote before I sent the PM.
We really did screw up on repairs in the last few months on Mambas, it should never have taken that long.