RC-Monster Forums - View Single Post - Need response from a Castle tech for MMM question

Bernie Wolfard · 06:50 PM

myndseye,

We welcome and appreciate we all who are willing to experiment and try out different things with our products as long as this is done with a clear eye towards the warranty ramifications. More power to you!

Send those BECS in and we will get them fixed or replaced for you. I would be interesting to exploring what happened to them with you but we do not do this type of technical support in forums. Tech support gets paid for answering questions from direct customer contact, I.E. phone calls and emails. We also feel trouble shooting individual issue in forums is not a good use of our time partly because of the likelihood of misinterpretation. This is primarily from others viewing these discussions and the viewer assuming that individual problems are somehow universal.

Our contact info is either support[at]castlecreations.com or 913-390-6939.

Bernie

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Bernie Wolfard Clinically Inane Offline Posts: 59 Join Date: Feb 2008	09.10.2008, 06:47 PM myndseye, We welcome and appreciate we all who are willing to experiment and try out different things with our products as long as this is done with a clear eye towards the warranty ramifications. More power to you! Send those BECS in and we will get them fixed or replaced for you. I would be interesting to exploring what happened to them with you but we do not do this type of technical support in forums. Tech support gets paid for answering questions from direct customer contact, I.E. phone calls and emails. We also feel trouble shooting individual issue in forums is not a good use of our time partly because of the likelihood of misinterpretation. This is primarily from others viewing these discussions and the viewer assuming that individual problems are somehow universal. Our contact info is either support[at]castlecreations.com or 913-390-6939. Bernie Last edited by Bernie Wolfard; 09.10.2008 at 06:50 PM. Reason: clarity