At least you don't have to pay as much postage compared to people outside the U.S. I paid $7 each time I send my MMM to them. Calling is out of the question because of outrageous international phone rates unless I really wanted to talk to a CC personnel.
I just sent my 2nd MMM(my first V2) and it will be awhile until I get a replacement. I just hope Luciano's Chinese ESC will be reliable because as of right now, I'm losing faith on CC's ability to mitigate these problems.
By the way, for those of you who have not seen CC yet, check this post from RCgroups.com
http://www.rcgroups.com/forums/showthread.php?t=897696