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Originally Posted by Pdelcast
Well, I didn't disappear because I'm not interested in being part of the discussion -- I disappeared because I'm heads-down working on the issues and trying to figure out what is going on -- why some people have no problem, and others have problem after problem after problem.
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This is an excellent answer to the question: "Where is Patrick?"
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Originally Posted by Pdelcast
When people are actually interested in hearing what we are doing to investigate and fix problems on the MMM, then I will resume posting here -- but as long as RC-Monster is just a forum to bash, name-call, and rumor monger, then I won't post here.
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This is sinking to the level of the bashers and name callers. Particularly because you are the president of the company, you have the obligation to rise above the pettiness that can exist in a public forum like this. You and the other employees that post here are the face of your company, and need to act appropriately. Respond with courtesy to questions and concerns. Offer assistance where you can, and explanations and insight where you're able and willing. Don't make excuses.
Like many others, I'm simply waiting for the product to settle into a good state that's successful with the vast majority of setups. I don't hold the early failures against you at all - I too work with electronics, and I know it can be tough to get all the bugs out.
Stay positive, engage and support your customers, and everything will work out well for all parties.