Quote:
Originally Posted by stum
I have now had two issues with tekno products (Brand new) and was basically told OHH WELL on the phone by Tekno-rc. I just started buying some of my other rc needs from them too other than their own branded stuff like the TWO v3 conversion kits I purchased for my 8ight-b and 8ight-t. (lipo’s , MMM, spare parts etc etc) No longer.. unless I have no choice.
I will start with my most recent issue.. a electri-clutch with REALLY bad tolerances... take a look at this picture below.. a gap of several MM between the clutch bell and the end screw. I called tekno with this issue on a BRAND NEW ITEM and they tried to make me BUY MORE PARTS to fix A COMPLETE KIT I Just spent 160 or so on.. WHAT A JOKE!! They didn't offer to send me a replacement; they didn't offer to send me some washers or something to fix their OWN KIT! This has to be the worst customer service I have gotten from any RC company.. EVER, most go out of their way to make good on their products.
The other instance.. I purchased a brand new v3 8ight buggy kit as mentioned and 1/2 the screw holes were not machined properly on the bottom of the 8ight chassis.. the screws all stick out and get damaged and wear and catch on the track constantly.. Well the day I was putting it together I noticed this and called and the guy on the phone laughed!! and said ya we had a bad batch, sorry... it won't affect performance.. and that was the end of the conversation!
What gives.. how can any company pull the crap and stay in business??
I know I'm upset right now, but I have every right to be and I guess with this post I'm just looking for others opinions on this treatment.
Ohh ya the Money shot
Thanks!!! |
Hello,
I think I spoke with you today on the phone. All I said was that you may need a shim kit to adjust/take up the slack on the Elektri-Clutch. I didn't know that this would be so offensive. It is very normal to adjust clutch bells back or forth with the use of shims. I mentioned the part # for the shim kit (for this specific purpose) and you basically hung up on me after that. Please let us know what outcome you were looking for today. Were we wrong to suggest the shim kit to solve your problem?
As for the countersinking, it was a manufacturing mistake that we acknowledge, and as stated, it will not affect performance or strength in any way. We would have liked to have this be a better fit as well. I don't recall laughing at you about the issue when you called however. We try very hard to be as helpful and understanding as possible and we didn't earn a stellar customer service reputation by laughing at or belittling our customers.
We meant no offense or disrespect in any way, hopefully you'll reconsider. Thanks.
Daniel Lewis