Quote:
Originally Posted by Devilmanak
The issues with the chassis is unacceptable in my opinion. Not only are they countersunk not deep enough, they are countersunk at the wrong angle. Metric screws use a 90 degree countersink, standard uses an 82 degree countersink. Whoever answered the phone for me was pleasant enough, but selling a retail product that is built incorrectly is NOT an acceptable business prectice. They did say they would send me screws, but that is still not right, they need to replace the product and that was never offered. It was put on ME to fix the problem. They told me that they are a small company and cannot afford to send all the chassis back to have them fixed. WHAT??? So evidently in America we can sell junk and use that as an excuse. Amazing.
I am not going to put double length metric screws into my plastic that is already drilled/tapped for larger 8-32 hadrdware. This will also destroy the holes even further if I decide to go back to the nitro setup. Now I need to go buy an 82 degree countersink and fix every single hole in the chassis. (They are ALL countersunk for metric hardware.) The problem with using standard hardware in a metric countersunk hole is that only a tiny amount of the screw head is touching the chassis, right near the center hole, with a small gap around the rest of the screw head taper. The tapers on the screws are supposed to match the taper on the chassis to spread out load and stay tight.
Be forwarned, wish I would have read about this before spending my money and gone with the Losi kit.............
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I'm sorry our solution didn't meet your approval and we don't sell junk. Like I said on the phone, we are doing what we can to address the issue. The screws that we're sending you will work perfectly fine and won't compromise a thing. It's the same thing any company would do to fix the problem rather than re-manufacture a $100 chassis. We've been running these chassis with M4 screws and the stock screws every week without any problems whatsoever.
We're having trouble understanding such outrage with such a small cosmetic issue that absolutely doesn't affect anything, while some other companies require heavy mods to get their products to work and get a pass.
BTW it's not every hole on the chassis. There are only 12. We're going to stand up for ourselves on this and send out screws to any customer that requests them. 2 customers out of 100's have tried to make this into a big issue and we have done what we can to help them in a courteous manner.