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Thomas Porfert · 11.26.2008, 04:56 PM

ksb51rl,

Sorry to hear you're still having problems with that XP machine. That had both of us scratching our head's and appears to still be causing loss of hair. We had discussed on the phone about trying the link on a different machine, have you had a chance to try that yet? I am mighty curious if it is specific to that machine, or if it's a problem with the Castle Link itself preventing the program from opening.

I don't remember if we tried running the program with the link disconnected, but give it a try just for grins and giggles. Also Pasan's suggestion to try to open it in Safe Mode is a great idea. Unfortunately USB devices are generally disabled in Safe Mode, but the program itself should still open, it just won't be functional. If it does work, then there is something running in the background causing the problems.

I have talked with our engineers and you had them scratching their heads as well. Everything they suggested (except Safe Mode) we had already tried, including shutting down your anti-virus, etc.

Please let me know, I was hoping at the very least we could narrow down the problem, even if we couldn't fix it. Thanks for the additional advice guys!

Thomas Porfert
Castle Tech Support

	(#13)
Thomas Porfert RC-Monster Carbon Fiber Offline Posts: 301 Join Date: Feb 2008	11.26.2008, 04:56 PM ksb51rl, Sorry to hear you're still having problems with that XP machine. That had both of us scratching our head's and appears to still be causing loss of hair. We had discussed on the phone about trying the link on a different machine, have you had a chance to try that yet? I am mighty curious if it is specific to that machine, or if it's a problem with the Castle Link itself preventing the program from opening. I don't remember if we tried running the program with the link disconnected, but give it a try just for grins and giggles. Also Pasan's suggestion to try to open it in Safe Mode is a great idea. Unfortunately USB devices are generally disabled in Safe Mode, but the program itself should still open, it just won't be functional. If it does work, then there is something running in the background causing the problems. I have talked with our engineers and you had them scratching their heads as well. Everything they suggested (except Safe Mode) we had already tried, including shutting down your anti-virus, etc. Please let me know, I was hoping at the very least we could narrow down the problem, even if we couldn't fix it. Thanks for the additional advice guys! Thomas Porfert Castle Tech Support