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mxracer · 12.04.2008, 03:06 AM

customer service should be a factor .. and having dealt with neu the past few weeks i give them a bad rating for customer service .. i sent back 1 blown 1515 1y .. and got charged full wack on repair cost even tho it was only a few weeks old .. a 2nd motor failed again . only a few weeks later and they wont respond to my emails( asking if any chance the 2nd one would be covered under warranty )

seems they just didnt wanna know .. im now going to stick with medusa motors , for half the cost .. even if they are a tad down on performance

i will be keen to see how the castle clones compare . as castle customer service is the best ive ever dealt with !

	(#4)
mxracer RC-Monster Carbon Fiber Offline Posts: 109 Join Date: Oct 2007 Location: perth australia	12.04.2008, 03:06 AM customer service should be a factor .. and having dealt with neu the past few weeks i give them a bad rating for customer service .. i sent back 1 blown 1515 1y .. and got charged full wack on repair cost even tho it was only a few weeks old .. a 2nd motor failed again . only a few weeks later and they wont respond to my emails( asking if any chance the 2nd one would be covered under warranty ) seems they just didnt wanna know .. im now going to stick with medusa motors , for half the cost .. even if they are a tad down on performance i will be keen to see how the castle clones compare . as castle customer service is the best ive ever dealt with ! losi 8ight-t 1515 tekno 1Y/MM 4s/5S flightpower losi 8ight-t 1515 tekno 1y/MM 4s/5S flight power RIP 4x MMM . MM still lives on !