[JERRY2KONE]

You may be right and we always like to believe that we are. From what a lot of guys on here have experienced with NEU they seem to be a pretty reputable company with good customer relations, and they make one of the best R/C motors out there for our hobby. Sometimes things do just slip through the cracks, but we do not give up when we know we are for sure right. How about posting up your emails to NEU so we can see exactly how you requested their help? Maybe your communication was not specific enough or along the wrong lines of helpful explaination. At any rate with the money you have invested I would be doing whatever had to be done to get their attention understanding that a lot of companies are very busy with the Holidays, personnel vacations and poor financial situations going on due to the shabby economy. Even MonsterMike sometimes does not answer emails right away or even the first time, but his costomer service is very good. I am not trying to rain on your parade, but if you are in the right, then stand up and be counted. Keep after NEU until you get the answer you deserve. Where did you purchase the motor from? Was it RCM? If so talk with Mike about it.