Read from the bottom up. What this boils down to is that if my order doesn't come in Monday, they've lost my order and I will have to go through a long(er) proccess of trying to get my money back/ trying to get my truck going. Who's happy?
(BTW) This sounds, judging by the format of the letter, that this is an automatic response, like these happens ALL the time and they got tired of writing up a detailed response everytime so now all they have to do is click a button.
Re: Question Regarding an Order
From: Tower info (INFO@towerhobbies.com)
Sent: Thu 4/16/09 10:30 AM
To:
kcaz25@hotmail.com
Dear Tower Hobbies Customer,
Thank you for contacting Tower Hobbies. We apologize that this package has not yet arrived. The number you were provided was a package ID number assigned when the package was shipped via UPS Mail Innovations, a reduced rate shipping service involving UPS delivering the package to the US Postal Service, who handles the final delivery of the package to your address. This number indicates that the package has been delivered to one of the USPS major hubs. Once this occurs, the number provided will not provide additional information concerning the delivery of the package.
We have used this service consistently for quite some time now and have had great success with accurate and efficient delivery times. However, occasional delays do occur while a package is in transit, no matter which type of delivery service we use for our packages. This is why we must allow 10 mailing days for delivery before we can claim the package as lost. If your package has not been delivered with your mail on Monday, April 20th and you have checked with your post office to be certain they have not held the package for any reason, please contact us and we will be happy to immediately assist you with a replacement via UPS or a refund.
If we can be of further assistance or answer any additional questions, please do not hesitate to contact us.
We appreciate your time and your business with us.
Sherry
(
)
-Tower Hobbies Customer Service
http://www.towerhobbies.com
sll
>>> Zack Smith
4/15/2009 9:35 PM >>>
Hi, I'm Zack Smith this is my Customer Number: ******* You can see that I ordered several parts 4-Apr-2009 they went out on 8-Apr-2009 I was told automatically from Tower that the estimated delivery time was the 9th-13th. Now my questions are: #1. why did I get this message(In red). #2. Why hasn't it come in yet? Its been 11 days since I ordered, and 7 days since it shipped. I've ordered from Tower before many times and it has always been fairly quick; one or two days after it has shipped.
Thank you so much!
I am anxiously awaiting your response,
Zack
Customer Number: ********* Shipped Via: United Parcel Service / United States Postal Service
Shipping Address:
ZACH SMITH
1968 SALTER RD
MCKENZIE, AL 36456
E-Mail Address:
kcaz25@hotmail.com Date Shipped: 8-Apr-2009
Number of Packages Shipped: 1
Although the final destination handling of your package is performed by the United States Postal Service, the inital shipping phase was transacted by United Parcel Service. The information provided for this package tracks the progress made by UPS from pick up at our facility to the point of transfer to a USPS facility. Further tracking information is not available from the USPS.
Tracking Link(s)
***************************
Click the tracking link(s) to check the shipment status. The shipper now has possession of your package(s) but please allow up to 48 hours for the shipper's tracking system to register your shipment.
--------------------------------------------------------------------------------
Note: all prices and costs are in U.S. dollars.
Stock Number Product Description Stock Status/Quantity Extended Price
The following items shipped from Champaign, Illinois
Estimate of when you will receive your shipment: 9-Apr-2009 – 13-Apr-2009