"Wow, thanks so very much Mike for your input, honesty and service in regards to this. Me and many other Flux owners have put down alot of money into these trucks and just want to protect our investment and be told accurate information on how to keep them running reliably"

"Very understandable and again, we will do ALL CLAIMS in regards to failure of our products, regardless of how it happened. Customers are encouraged to call us directly for answers to their questions. Emailing only goes so far and tends to get mis communicated, I prefer one on one speaking with my customers such as myself"

"I agree, I work as a proffessional IT tech for a large invesment firm and in the end, nothing speaks volumes more then speaking and helping your customer on a face to face basis"

"I agree with you completely, you are free to share this information with people on the web as well as how to get ahold of me. I have no qualms of backing up my statments or HPI's products, thats what I'm here for and I enjoy it"

"Mike, thanks so much for your time, understanding and information. It does speak volumes for your and HPI, especially when you called me within just a few minutes of my sending the email. I was surprised to see my cell phone ringing with and outside zip code and it turned out to be you!"

"Yes, after reading your email, I was confused and mostly concerned with what was going on and I felt that a phone conversation was the best way to help you. Again if you have any further questions or concerns, you may reach me at EXT #168 or anyone else for that matter if they want more information"

Thanks again Mike!

"Your most welcome Bryce!"

Wow, well I certainly wasn't expecting THAT from HPI and so fast! This speaks volumes that they really do care about us, their customers and are willing to go great length to help keep us happy and back up their products. Savage Flux owners, I think its safe to say that HPI will take care of us and our beloved Flux's now and for the forseeable future! Rock on HPI, Castle Creations and SMC!