I was really happy at the beginning of this thread to see a representative of MA back on RCM. But he repeatedly ignored specific example after example of MA failures, and as someone else pointed out, calling out BrianG is like calling Mother Theresa a whore.
It became increasingly evident that Austin is just trying to sell MA packs.(do you get a comission

)
"If you have a specific example call me personally" -well that's the whole point of forums, to share experience with everyone. I'm sure every company in the world wishes unhappy customers wouldn't share their experiences with anybody but them.
Bottom line: Business in America. It's the informed and motivated selling to the uninformed and nonmotivated. It's no different than Lincpimp buying used stuff low and selling high, just James isn't as greedy as MA, but hey, advertising is expensive. It is what it is and I'm glad I'm part of RCM, or the "Informed and Motivated", if you will............