Quote:
Originally Posted by TexasSP
I will offer one last piece of constructive criticism/advice to Austin.
Check out the Castle Creations forum on here and look at the beatings they have taken from many members. Then take a look at how Patrick Del Castillo and the others at CC have responded. This is the perfect example of how to take criticism and respond appropriately to customers. Patrick in the beginning of the MMM issues even made a bet with one member over a free MMM. Patrick then lost the bet and gave the customer the free MMM. CC has constantly been berated on this forum and still comes back to help with a positive attitude. That sir is how customer service is done. Don't blame the customer, accept repsonsibilty, take it in stride, use it to learn, and move down the road.
I would also direct you to the Team Tekin forums and take cues from the Tekin guys as well. Again another perfect example of how to handle criticism and customer service.
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Yes, Patrick and the CC crew have been raked over the coals for the MMM V1 (and V2). And nearly every member here at RCM has a MMM, because they make it right with customer service and product improvements.
I will say also that I have emailed and spoke to Austin on the phone, I have no complaints whatsoever with his customer service and if the new packs are improved from previous ones I would have no problem buying them in the future (if the price is right).
All we need to see is some discharge graphs and perhaps an independent test to back it up.