[J57ltr]

I wouldn't even jack with it. Just get a hold of someone that will give you an RMA number to send it in. You aren't talking to "tech support" You are talking to a room full of morons in India somewhere. It doesn't matter if you are on the phone or through email. They are not techs they are just reading a flowchart that tells them what to tell someone next. I still have the emails. They will even try to BS you so talk to customer support and if you don't get an RMA right away, ask for a supervisor. If they tell you they are a supervisor then tell them you want to talk to someone else. If they give you any crap, hang up and call back like it's your first call. If you can't find the receipt, it shouldn't matter the build date is within the warranty period, Period.

Sometimes you have to make a stink, No need to drop F-bombs but get your point across. Remind them that the PS3 just dropped in price and how you will tell everyone that will listen that the Xbox is a POS, and Microsoft will not honor their warranty.

I had a problem where I had downloaded to the HD and then after a few days it wouldn't play and gave me a weird error about not being able to read and needed to be downloaded again. My problem at the time was that the door would not open and I was stuck with whatever was in the player except Forza 2 that wouldn't play. I went round and round with their "tech support" who gave me useless info ("is it plugged in?") Duh it's on you moron. I finally sold it to a kid that said he could fix it and bought the arcade version.

To me if you are not technically proficient you should not be in tech support. One of the first rules of troubleshooting is know the equipment.

Jeff

Or you could do what a guy I know did and buy a new one then swap the guts and take it back.