Originally Posted by TekinTeamMgr

There are a few areas that we've seen cause failures. We are considering all possible options for repair along with sending out a new board as an option. The problem stems from really needing to see the unit in hand to verify operation of both board assemblies. ON the rare occasion both can be bad, one causing the other to fail. While this is rare it would be quite dissapointing for the consumer to be sent a new board only to find out that his unit is still non functional after the repair.

The most common part to have a cold solder joint is the large black piece suspended from the lower boards. It has two joints that attach it to the board and must make contact. While flowing them again isn't overly difficult it still might not be the only issue.

A broken unit is a lose lose for both sides. However we're obligated to make it right and we're doing our best to turn the service items around as quick as physically possible. We have people working on the weekends and at night to make this right for the customers experiencing the problem.