I have a feeling they do this on a 'sometimes' basis... i received an order once where on one of the packs, the balance lead wasn't even wired properly, and the balance plug was made useless...

is there any other way to check cell voltages without using that balance plug???



sucks to hear bout your pack man - hopefully you get it sorted... i'd just send em an email and ask someone there about it and see what they have to say... if you send it back, and they do find it faulty (that one cell still wont take a full charge) i cant see why they wouldnt replace it for ya man... maybe ask them exactly that?