Quote:
Originally Posted by Finnster
I'm not in a rush. What I was looking for was not the price ( I saw that earlier) but the details of how to go about the upgrade.
IE. Where do you request an upgrade? I assume I have to mail the MM back to castle, so do you just fill out a repair request form and note that you want an upgrade to MMP? Right now you can do the online repair request, but its only repair for $50. Perhaps just adding an option to the dropdown menu that requests upgrade only for whatever you will charge ($75) so you can check out and get an RMA number there and put into the queue.
Whatever makes sense with your system. I'm just looking for the logistics.
Thank you and good luck. Its very nice to see a company so dedicated to customer service and constant improvement. |
We are working on adding an "upgrade" option to make it easier on you guys and on us. I believe we will add an option for Upgrade under "Is this a warranty claim" and just make something like "Other - Upgrade". Or add the upgrade option to the product type list. We're open to suggestions on that.
For now when you fill out the form on the website, just claim it as a non-warranty Mamba Max for $50.00. When you fill in the order form, there is a section for additional information. Just add a note that says "Please upgrade to Mamba Max Pro". Our repair administrator will adjust the cost and change the order to a Mamba Max Pro. We won't charge your card until the replacement is ready to ship, so you can submit your credit card number on the secure order form.
After you submit the order, you will get an e-mail confirmation back. Just print off the e-mail confirmation and send it in with the Mamba Max. Let me know if you have any additional questions or concerns.
Thomas Porfert
Castle Tech Support