[winkje]

Hi!

Sorry, some delay in my response....

Patrick, thanks for solving my issue! I sold the CC esc and decided to stay away from your products in the future. To make this news even better; more people at the club were awaiting positive news from you and decided to make the same move......

I honestly think your response is hilarious. If you read my previous posting well you might have understood that I was not happy with the support from CC even without questioning the source of the issue. The simple fact that your support is not responding, or responding with words like; we will dig into it and let you know without ever getting back has lost me months of waiting for a solution....... If your organisation would have stated that the issue was due to communication between esc and receiver and that you would have invested some time to test the 'failsafe' solution mentioned or offering me to sent the esc and the receiver for you to find a matching pair would have been another alternative to serving your customer(s)... At this moment you only pissed them off.....

Just a word of the technical side.... 'which is WAY more generous than the accepted standard' would have me expected that no other powercombo would work with the 113IP... Funny, the ones I have seen in my area do work with it. It seems that those companies are using even WAY more generous standards.... Now that's funny, don't you think?

Using your business title when writing what you did about 'poorly designed Futaba' is not the best marketing I would think. But, hey, if you really have some balls in your pants you simply put this statement on your website to avoid many loyal Futaba users to have to go through the same experience....

Bottomline, I honestly think you did a lousy job and you didn't take the opportunity to do anything about it. Same goes for the support I received, or better not received from your company which brought me to my decision.

Offcourse, we are just a small group of possible customers so revenue wise you will not sleep any worse over this. The simple fact that this news spreads a little over the region will not make you sleep any worse.... Why do I think so? Because you showed with your responses that you don't care.... and that my dear CC president, made me decide to quit using any of your products.....

Now, to conclude this thread...... good night, sleep well and dream on....

Regards, winkje

PS @Jokerjustin: thanks for your feedback in this thread. Most probably your age prevents you from really adding something valuable..... I'm not native in english; don't know how to say it properly but my final greeting to you is exactly the same as your avatar.....