Quote:
Originally Posted by winkje
Hi!
Sorry, some delay in my response....
Patrick, thanks for solving my issue! I sold the CC esc and decided to stay away from your products in the future. To make this news even better; more people at the club were awaiting positive news from you and decided to make the same move......
I honestly think your response is hilarious. If you read my previous posting well you might have understood that I was not happy with the support from CC even without questioning the source of the issue. The simple fact that your support is not responding, or responding with words like; we will dig into it and let you know without ever getting back has lost me months of waiting for a solution....... If your organisation would have stated that the issue was due to communication between esc and receiver and that you would have invested some time to test the 'failsafe' solution mentioned or offering me to sent the esc and the receiver for you to find a matching pair would have been another alternative to serving your customer(s)... At this moment you only pissed them off.....
Just a word of the technical side.... 'which is WAY more generous than the accepted standard' would have me expected that no other powercombo would work with the 113IP... Funny, the ones I have seen in my area do work with it. It seems that those companies are using even WAY more generous standards....
Using your business title when writing what you did about 'poorly designed Futaba' is not the best marketing I would think. But, hey, if you really have some balls in your pants you simply put this statement on your website to avoid many loyal Futaba users to have to go through the same experience....
Bottomline, I honestly think you did a lousy job and you didn't take the opportunity to do anything about it. Same goes for the support I received, or better not received from your company which brought me to my decision.
Offcourse, we are just a small group of possible customers so revenue wise you will not sleep any worse over this. The simple fact that this news spreads a little over the region will not make you sleep any worse.... Why do I think so? Because you showed with your responses that you don't care.... and that my dear CC president, made me decide to quit using any of your products.....
Now, to conclude this thread...... good night, sleep well and dream on....
Regards, winkje
PS @Jokerjustin: thanks for your valuable feedback in this thread. Most probably your age prevents you from really adding something valuable..... I'm not native in english; don't know how to say it properly but my greeting to you is exactly the same as your avatar.....
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I'm sorry you feel that way.
There are reasons there are standards in this industry. Futaba chose to ignore the standards.
The decision to not change our design was based on the fact that high power RC equipment (like the MMM) is sensitive to noise.
Futaba's receiver design is defective -- it doesn't allow enough signal to noise ratio on the receiver line to ensure safe operation.
We made the decision consciously and deliberately. I'm sorry you don't agree with the decision.
We feel safety is important, and therefore chose not to compromise our design to accommodate a defective design from another manufacturer.
The correct course of action on your part would have been to contact Futaba, and ask them why they chose to produce a receiver that doesn't conform to accepted standards, and ask them to fix THEIR design.
Instead, you chose to single us out, and bash us for not compromising safety.