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winkje · 07:40 PM

Hi,

Ok. Final try..... read carefull.....

Castle Creations Support has communicated to me via email that this issue was known to them:

22/6/2009

I explained my issue and received this answer:

'We have one of these coming in and will be doing testing with it. A gentleman had 12 of them, 10 did not work, 2 did. We're wondering if Futaba changed something without telling anyone that could be keeping it from working.

Joe Ford
Product Specialist
Castle Creations'

22/6/2009

After thanking for the reply I asked what would be best to do and received this answer:

Yes, wait for test results. If we can fix it on our ESCs to make it work we will. If it's something that only Futaba can fix, we're all "up the creek".

Joe Ford
Product Specialist
Castle Creations

20/8/2009

My mail: Joe, 2 months nearly passed,,,,, Any news?

Answer:

Informed engineers. Will check on progress.

Joe Ford
Product Specialist
Castle Creations

Since then 3 emails with the request to keep me updated... No response...

Point clear? CC left me in the dark and simply does not communicate. As stated in my previous responses; the technical challenge is one, but communication about it is vital.....

But hey, I'm not spending anymore time on this. In this same thread someone else confirms the issue.... In the email from CC support it was stated that 10 out of 12 cases have the issue...... @suicideneil: if you feel this is 0,1% you better buy a calculator right away and never ever trust your math skills....

Patrick; smart to end with words like 'and bash us for not compromising safety' as you know as I do that most people will completely agree with that strategy... My point is less complex: Would everyone agree with no communication from Support? That's the issue....

I understand you want to shift it to the technical details; you're an engineer, not a manager. You focus on details, not on the process.... You keep overlooking the issue of communication....

I'm not an engineer but when I see that other companies sell powersolutions that work as a charm and I have seen at least 14 of them now, I can conclude 2 things: I hit on the almost incredible situation of seeing the only 14 working versions of them or... they have done a better job. I leave it to you to decide....

So, again, to wrap up: this situation took 7 months and a lot of frustration without having a working powercombo. For me Castle Creations tends to neglect at least my requests for support. The additions from their president in this threath are eh.... poor..... and that's a diplomatic expression. but he, I can't help that some people, no matter how hard I treid, are better off just ignoring their ignorance of the facts...

Regards, winkje

	(#4)
winkje RC-Monster Stock Offline Posts: 9 Join Date: Jun 2009	01.14.2010, 07:34 PM Hi, Ok. Final try..... read carefull..... Castle Creations Support has communicated to me via email that this issue was known to them: 22/6/2009 I explained my issue and received this answer: 'We have one of these coming in and will be doing testing with it. A gentleman had 12 of them, 10 did not work, 2 did. We're wondering if Futaba changed something without telling anyone that could be keeping it from working. Joe Ford Product Specialist Castle Creations' 22/6/2009 After thanking for the reply I asked what would be best to do and received this answer: Yes, wait for test results. If we can fix it on our ESCs to make it work we will. If it's something that only Futaba can fix, we're all "up the creek". Joe Ford Product Specialist Castle Creations 20/8/2009 My mail: Joe, 2 months nearly passed,,,,, Any news? Answer: Informed engineers. Will check on progress. Joe Ford Product Specialist Castle Creations Since then 3 emails with the request to keep me updated... No response... Point clear? CC left me in the dark and simply does not communicate. As stated in my previous responses; the technical challenge is one, but communication about it is vital..... But hey, I'm not spending anymore time on this. In this same thread someone else confirms the issue.... In the email from CC support it was stated that 10 out of 12 cases have the issue...... @suicideneil: if you feel this is 0,1% you better buy a calculator right away and never ever trust your math skills.... Patrick; smart to end with words like 'and bash us for not compromising safety' as you know as I do that most people will completely agree with that strategy... My point is less complex: Would everyone agree with no communication from Support? That's the issue.... I understand you want to shift it to the technical details; you're an engineer, not a manager. You focus on details, not on the process.... You keep overlooking the issue of communication.... I'm not an engineer but when I see that other companies sell powersolutions that work as a charm and I have seen at least 14 of them now, I can conclude 2 things: I hit on the almost incredible situation of seeing the only 14 working versions of them or... they have done a better job. I leave it to you to decide.... So, again, to wrap up: this situation took 7 months and a lot of frustration without having a working powercombo. For me Castle Creations tends to neglect at least my requests for support. The additions from their president in this threath are eh.... poor..... and that's a diplomatic expression. but he, I can't help that some people, no matter how hard I treid, are better off just ignoring their ignorance of the facts... Regards, winkje Last edited by winkje; 01.14.2010 at 07:40 PM.