[DwightSchrute]

i sent back a monster mamba almost the same day my lhs called castle to tell them a customer's esc fried and that they were sending it back for repair or replacement. both were still under warranty.

the tech said to my lhs they were out of them at the moment, but they would have one on the way asap, but that it could take a couple of weeks.

so i just got off the phone with my lhs and the manager said he got the replacement just a couple of days later, and he hadn't even sent in the replacement yet.


so 2 days ago, I get this email from Jenny:

Dear my name,

Thank you for sending in a repair to Castle Creations.

We have received your 010-0062-00 (Monster Max).

Unfortunately the repair is beyond our repair cost limitations. Therefore we will replace yours with a new or refurbished unit once they are available.

Please let us know if we can assist further.

Thanks,

-- Jenny Wendel


So my question is:

should i be asking my lhs to be sending in the repair? i just assumed everyone was waiting 3+ weeks.

I really try not to be a complainer, but why do i get a refurbiushed one when mine was still under warranty and my lhs gets a new one...and really really fast? i'm confused....should i have been asking my lhs to handle the return?