Quote:
Originally Posted by Pdelcast
We don't treat LHS and customer repairs differently. We just process them in the order that we receive them.
Depending on what we have in stock, you can call tech support and request an AWR (advanced warranty replacement) if you give the tech support person a credit card number. We will then send a replacement, place a hold on the credit card for the amount of a non-warranty repair, and we also send a return envelope. When we receive the damaged unit back from the user (and determine that it was a covered, warranty claim) we release the credit card hold.
Thanx!
Patrick
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thanks for the reply, Patrick, much appreciated. i'll place a call monday. have a nice weekend. :)