Quote:
Originally Posted by Semi Pro
i know i had to use it 4-5 times, 120 days is not enough time, thats what I'm getting at.
Ok I'm just going to say it.
In my experience i have never had a brushless Novak product last a year is that why you guys will not match castles warranty?
I personally spent more on out of warranty service than i spent on initial purchases and thats why i switched to castle and tekin.
i would love to put a HV ballistic motor in my slash 4x4 but Novak's warranty and non warranty replacement cost are the issue.
(to be fair i have afew brushed Novak esc's that are over 10 years old that have never been a problem and i still use them onroad)
here is an example-
castle creations sidewinder is $78 new on amain, its $35 for a non warranty repair at castle
Novak's Havoc 3S is $99 at amain and non warranty repair is $50.
so to the every day joe its going to cost more to replace a havoc and we are going to have to pay for that repair 245 days sooner than if we had went with the sidewinder.
thats my point
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AFAIK, all R/C electronic mfgs offer the same actual warranty. We all cover factory-caused defects in materials or workmanship; no one (that I know of) covers damage caused by misuse or improper installation, moisture etc.
So warranties are not about time---120 days, 365 days. Free replacement is always determined by the cause of the damage. Damage caused by
defects over which the factory has control are the only defects covered by warranty.
The "time" aspect of various warranties refers to the months during which an item will be considered for free warranty replacement. Many customers do not understand how manufacturers' warranties work and what they cover.
We do evaluate all items returned under warranty, and only offer free replacements for factory-caused defects; possibly, other companies do not review returns or enforce their warr provisions.