Quote:
Originally Posted by George16
If Tekin and Castle can offer a free return shipping, why can't you? The great customer service of Castle and Tekin is what's keeping my business with them especially since I'm in the military stationed overseas. They had made/offered a lot of great things for us in the military which include replacement of parts even after the warranty period. They also gave us substantial discount for their products hence more and moremilitary members are getting into the brushed/brushless scene for relaxation.
I still have a Novak goat that I use as a paperweight in my office as a reminder not to ever buy any novak products again.
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We do offer free shipping on warranty returns. We have discussed offering a active-duty Military discount program. Perhaps this summer, we can design and implement such a program.