Quote:
Originally Posted by Thomas Porfert
Of course! We always support international customers. V1's and V2's have lifetime warranties, so you can send those in at any time and get them swapped for brand new controllers at no charge. Because they are warranty, there is no charge for the replacement and no charge for shipping back to you. Some companies choose to charge to ship back a warranty claim. We don't like this policy, it seems strange to us to make a customer pay to get back a product that failed because of an issue with the controller; so the only cost incurred is the shipping to us. Just FYI: for non-warranty claims, the flat repair fee includes the shipping back, even for international customers.
So get those old Monsters sent in to us and we'll get you back 2 brand new Monsters.
Thomas Porfert
Castle Tech Support
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Thanks alot Thomas!. Really gald to hear that from you. But can you please guide me to claim the lifetime warranty? Thanks in advance. Really appreciate your help!